Patient Service Coordinator (Department of Gynecology & Obstetrics)

Patient Scheduling and Registration

• Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics.
• Collect insurance information and complete registration in Epic.
• Collect insurance copayments in accordance with Johns Hopkins policies and procedures.
• Collapse follow-up office visits by providing information about treatment and testing locations.
• Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process.
• If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
• All information entered into Epic will be subject to evaluation, quality controls and performance management standards.
• Refer patient to appropriate resources/clinical areas.
• Send out letters and post op information to referring physicians, if needed.
• Send out confirmation letters to patients when appointment is scheduled less than 2 weeks out or as needed.
• Review clinic schedules and make adjustments as appropriate.
• Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
• Maintain up-to-date knowledge of insurance information found on Johns Hopkins Managed Care website.

Billing

• Participate in the billing process by collecting time of service payments (co-pays or balances) or entering charges into electronic billing systems.
• Aid with basic insurance and third-party queries and explain payment policies.
• Reconcile automated records and collected monies at the end of the day and makes deposits in an accurate and timely way.

Clinic Flow and Leadership

• Collaborate with the clinic manager to ensure scheduling conflicts are resolved.
• Maintain clinic patient flow.
• Intervene, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and take measures to correct situation or ensures appropriate personnel are involved.
• Ensure that administrative and office equipment is maintained in adequate working order and schedule maintenance.
• Serve in a leadership capacity with the registration and scheduling staff, setting an example in professionalism, attention to detail and customer service.
• Partner with the clinic manager on issues related to front office staff management.

Customer Service

• Answer in-coming calls from patients and provide information to patients, as appropriate and within scope.
• Routinely check voice mail and return calls to patients within 24 hours.
• Collapse coordinate with patient and/or referring physician to obtain outside medical records.
• Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.
• Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc.
• All completed forms should be scanned into Epic and original sent to patients for their records.
• Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician or clinic manager.
• Provide administrative support for matters on behalf of physicians.

Qualifications

• High School Diploma or graduation equivalent.
• One year work experience in customer service required.
• Two years related work experience preferred.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with Epic electronic health record.

Pay

$16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.)

Schedule

Mon-Fri 8:30am - 5:00pm