PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs

Responsibilities

• Supports student providers by contacting patients and booking all patient appointments.
• Aid student providers and patients with patient questions and concerns, escalating unresolved issues to Practice Manager or Practice Leader.
• Answer calls, including voicemails and respond to patient emails.
• Run and maintain patient waitlist reports and review scheduling opportunities, including emergencies and backfill patients into student provider open slots.
• Review phone call and utilization reports to aid in optimal use of chair time, update scheduled patient appointment status to indicate cancelled or no show appointments, and send patient follow-up letters based on established discontinuance protocols.
• Perform patient check-in duties, including updating patient demographics, verifying patient eligibility, verifying consent, verifying signed treatment plan, accepting payment, and providing patient with receipt.
• Perform check-out duties, including booking follow-up appointments if needed, collecting outstanding balances, processing bills/invoices, and walking out statements for services provided.
• Perform closing duties, including ensuring all charges have been processed for the day, performing the reconciliation of daily payment transactions, bringing collection bag to cashier at the end of each day.
• Other duties and assignments in support of clinic operations and patient care services as needed.

Requirements

• High School Diploma required; Associate's degree preferred.
• Previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice - preferred.
• The ability to be flexible and adapt to changes in the work environment including delays and unexpected events.

Skills

• Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.
• Ability to identify problems/issues, critically think through problems (gather and analyze information skillfully), and present potential solutions in a timely manner.
• Maintain confidentiality, remain open to others' ideas with willingness to try new things.
• Collaborate and work in a team environment while also being an individual contributor.
• Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-task with the ability to work under pressure, maintain composure and meet deadlines.
• Strong interpersonal skills that includes strong verbal communication skills with the ability to demonstrate courtesy, respect and professionalism at all times to patients, students, staff and faculty.
• Able to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events.
• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.