Patient Coordinator at Roos Orthodontics

Description

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

Essential Responsibilities

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
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    • Coordinate pre-appointment and follow-up visits as directed by the clinical team.
    • Contact patients to confirm appointments and provide preparation and follow-up instructions.
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      • Clearly communicate preparation instructions, financial expectations, and appointment timelines.
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      • Address patient questions and concerns in a professional and compassionate manner.
  • Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
  • Monitor and reorder supplies as needed to support daily operations.
  • Assist patients at check-in and check-out when necessary.
  • Support administrative projects and provide coverage during absences or high-volume periods.
  • Participate in regular staff meetings and training sessions.
  • Perform other duties and responsibilities assigned by management.

  Qualifications & Experience

  • A high school diploma or equivalent is required; some college coursework or healthcare-related education is preferred.
  • Previous experience in dental or healthcare scheduling is preferred.
  • Strong organizational and multitasking skills are essential.
  • Excellent communication and patient service skills are required.
  • Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
  • Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.