Patient Coordinator at Warren Orthodontics

About the role

We are a top-rated Orthodontic Office in Springville, Utah. Our mission is to make our patients' day the best part of their day, creating beautiful smiles and lasting relationships through excellent service and state-of-the-art orthodontic treatment.

Qualifications we are looking for

• Must possess native or bilingual proficiency in both Spanish and English.
• Reception background.
• Dental or orthodontic experience a plus.
• We are willing to train the right person even without experience!

Job Description and Duties Include But Not Limited To

• Greet all patients upon their arrival and ensure their needs are exceeded.
• Monitor the arrival of patients.
• Schedule all appointments.
• Stabilize the production by scheduling the Ideal Day.
• Facilitate the production and scheduling portion of the morning meeting by identifying open time in the schedule for various appointment types.
• Update addresses, telephone numbers and insurance information as the patients arrive.
• Oversee the schedule during the day to ensure that it runs smoothly.
• Adjust the schedule as necessary.
• Complete a telephone slip for each new patient and forward documents to them.
• Monitor and track new patient phone calls and document referral sources and pertinent information.
• Oversee and train all appropriate staff members on the scheduling program/software.
• Perform other tasks as assigned by the office manager and doctor.

Candidate will frequently translate complex industry jargon and communicate at a professional level in both languages.

What we Offer

• This is a full-time position and an excellent career opportunity with a competitive salary.
• We offer health insurance, paid holidays, vacation days, fun outside activities, bonuses and much, much more.
• Our environment and culture will be unlike anything you have experienced and our hours are family-friendly.

Requirements, Qualifications & Experience

• A high school diploma or equivalent required; some college coursework or healthcare-related education preferred.
• Previous experience in dental or healthcare scheduling preferred.
• Strong organizational and multitasking skills.
• Excellent communication and patient service skills.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.