Patient Coordinator at Foothill Orthodontics

About the role

Foothill orthodontics is seeking a full-time team member to join their busy high-end orthodontic practice.

Responsibilities

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
• Cook up pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
• Absorb patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

Requirements

• A high school diploma or equivalent is required.
• Some college coursework or healthcare-related education is preferred.
• Previous experience in dental or healthcare scheduling is preferred.
• Strong organizational and multitasking skills are essential.
• Excellent communication and patient service skills are required.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.