Patient Concierge

About the role

This position provides warm, patient-centered support to patients, families, and visitors at a clinic. Responsibilities include greeting patients, managing call inquiries, and ensuring smooth administrative operations.

Responsibilities

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area, keeping it clean and free of clutter
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Other duties as required

Requirements

• At least 1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic
• Bilingual in Spanish/English

Qualifications

• Strong customer service and interpersonal skills
• Able to multitask in a fast-paced healthcare environment
• Familiarity with EMR systems (training provided if needed)
• Problem-solving ability and calm demeanor during challenging situations

Skills

• Warm, patient-centered communication style
• Ability to prioritize workload while remaining flexible
• Detail oriented and possesses strong organizational skills in a fast-paced environment
• Great verbal and written communication skills

Pay

The total pay range for this role is: $18 - $22 per hour.

Schedule

This position requires working onsite on a daily basis. The home site for this position is 861 Coronado Center Sr, Suite 131, Henderson, NV 89050.