Patient Communication Representative

About the Role

As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor, help patients with smooth scheduling, and master the art of great customer service and patient interaction.

Responsibilities

• Answer incoming calls on a multi‑line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
• Register patients over the phone and verify that patients’ records are up‑to‑date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Collect and process payments from patients.
• Complete other functions as requested by management.

Requirements

• Excellent judgment, dependability, and diligence.
• Demonstrated high ethical standards and integrity.
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional situations with tact, empathy, and diplomacy.
• Professionalism: positive outlook, pleasant manner, avoids gossip, keeps commitments, dresses appropriately, and is well‑groomed.
• Ability to work cooperatively in group situations; offers assistance, resolves conflicts, inspires trust, and treats patients and coworkers with respect.
• Proficiency in Microsoft Office products (Word, Excel, Outlook).
• Willingness to submit to a background check.

Benefits

• Paid training and career development.
• Growth and advancement opportunities.
• Supportive team environment.
• Competitive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Life and disability insurance.
• Tuition reimbursement and continuing education support.
• Certification sponsorship.
• Employee eyewear discounts.
• Referral bonus program.

Physical Requirements: Ability to remain stationary for extended periods, frequent use of hands, fingers, and computer equipment, ability to communicate effectively with patients and team members, and occasional lifting, carrying, pushing, or pulling of up to 25 pounds.

Compliance Requirements: Annual compliance training, adherence to HIPAA, OSHA, and company policies, background and drug screening as required.