Patient Communication Center Specialist I-Baseline West (Tues-Sat, 8 - 5)

About the role

The Patient Communication Specialist I (PCSI) is the first point of contact for patients, the public, and other entities communicating with Mountain Park Health Center.

Responsibilities

• Receives and processes multiple incoming contacts via phone calls, text messages, and chat.
• Greets patients and directs them to the appropriate person or department.
• Schedules patient appointments with their Primary Care Provider or care team in accordance with provider and/or department requirements.
• Cancels or reschedules appointments as requested by patients and updates appointment schedules through computer systems.
• Ensures calls from outside clinics or doctor’s offices reach the correct department for resolution.
• Responds to general questions and inquiries.
• Provides support to patients by connecting with On-Call Providers as necessary.
• Conducts patient outreach as needed.
• Maintains regular and predictable attendance and adheres to the daily schedule.
• Performs other duties as required.

Requirements

• 6+ months of call center experience.
• High school diploma or general education degree (GED).

Preferred Qualifications

• Experience using Call Center software such as Customer Relationship Management (CRM) or Telephony systems.
• Familiarity with performance metrics.
• Experience in medical reception or healthcare.
• Knowledge of medical terminology.