Patient Communication Center Specialist I-Baseline West (Mon-Fri, 11 AM - 8 PM)

About the Role

The Patient Communication Specialist I (PCSI) serves as the first point of contact for patients, the public, and other entities communicating with Mountain Park Health Center. This role handles inbound phone calls, text messages, and chat while documenting interactions using various system applications.

Responsibilities

• Receives and processes multiple incoming contacts.
• Greets patients and directs them to the appropriate person or department.
• Schedules patient appointments with their Primary Care Provider or care team in accordance with provider and/or department requirements.
• Cancels or reschedules appointments as requested by patients and updates appointment schedules in computer systems.
• Ensures calls from outside clinics or doctor’s offices reach the correct department for resolution.
• Responds to general questions and inquiries.
• Provides support to patients by connecting with On-Call Providers as necessary.
• Conducts patient outreach as needed.
• Maintains regular and predictable attendance and adheres to the daily schedule.
• Performs other duties as required.

Qualifications

• Minimum Qualifications:
  • 6+ months of call center experience.
  • High school diploma or general education degree (GED).
• Preferred Qualifications:
  • Experience using Call Center software such as Customer Relationship Management (CRM) or Telephony systems.
  • Familiarity with performance metrics.
  • Experience in medical reception or healthcare.
  • Knowledge of medical terminology.