Patient Collections Billing Team Lead,

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content. First, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove hashtags etc. We need to keep substantive info. Let's parse the posting. Start: "This position follows Office-Based schedule with two (2) in-office days per week. Our office is located at 228 Billerica Road Chelmsford, MA 01824. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together." That's about the role/company description. Could be "About the role" or maybe "About the role". We'll put under

About the role

with paragraphs. Next: "Under general supervisor of the Billing Supervisor or Manager, coordinates and performs the daily operations of the billing department. Responsible for the registration, self-pay collections and billing call center functions.Performs various work to ensure that organizational financial and customer service goals are achieved. A resource for patients, staff, health, other practice staff and health plan representatives related to business and financial policies and procedures. This position is full-time, Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm, 2 in office days and 3 from home. It may be necessary, given the business need, to work occasional overtime. We offer up to 12 weeks of paid training. The hours during training will be aligned with your schedule. Training will be conducted onsite." That's more about role, schedule, training. Could be part of About the role or separate Schedule. We'll handle schedule later. Then "Primary Responsibilities" list many bullet-like sentences. We'll put under

Responsibilities

with

• each. Then "Supervisory Responsibilities" list. Could be part of Responsibilities or separate? Could be under Responsibilities as well, but we can keep under Responsibilities. Then "You'll be rewarded and recognized for your performance..." That's maybe Benefits or culture. Could be under Benefits? It's about rewards and recognition. Might be part of Benefits but not explicit benefits. We'll maybe put under Benefits? But we need actual benefits content: later we have "We offer up to 12 weeks of paid training." and "In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)." Also "Pay is based on several factors..." and "The hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment." Thus we have Pay section with range. Benefits: comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401k contribution, paid training (12 weeks). Also maybe mention "comprehensive benefits and career development opportunities" earlier. Schedule: "Office-Based schedule with two (2) in-office days per week." Also "Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm, 2 in office days and 3 from home." Also "This position is full-time, Monday - Friday." So schedule details. Qualifications: Required Qualifications list: High School Diploma / GED OR equivalent work experience; Must be 18 years of age OR older; 2+ years of experience working with third party billing practices; 1+ years of Supervisor / Team Lead / SME experience; Experience with computers and Microsoft office products - Microsoft Excel, Microsoft Word, and Microsoft Outlook; Ability to work full-time, Monday - Friday... (duplicate). Also maybe "Ability to work full-time..." duplicate. Preferred Qualifications: Experience with physician's billing; Telecommuting Requirements: Reside within commutable distance to the office at 228 Billerica Road Chelmsford, MA 01824. Ability to keep all company sensitive documents secure (if applicable); Required to have a dedicated work area established that is separated from other living areas and provides information privacy; Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: list. We need to decide sections: About the role, Responsibilities, Requirements (maybe combine Required and Preferred?), Qualifications (maybe same as Requirements), Skills (soft skills), Benefits, Pay, Schedule. We must not repeat job title. No headings for Job ID etc. We must not include filler like "commensurate with experience". Not present. We need to ensure we only include sections with real content. Let's craft. First, About the role: combine initial paragraph(s) describing Optum, mission, culture, etc. Also maybe include "Under general supervisor..."? That's more role description. Could be part of About the role. But we already have Responsibilities separate. Might be okay to put that under About the role. Let's extract About the role text: "This position follows Office-Based schedule with two (2) in-office days per week. Our office is located at 228 Billerica Road Chelmsford, MA 01824. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together." Also maybe include "Under general supervisor of the Billing Supervisor or Manager, coordinates and performs the daily operations of the billing department. Responsible for the registration, self-pay collections and billing call center functions.Performs various work to ensure that organizational financial and customer service goals are achieved. A resource for patients, staff, health, other practice staff and health plan representatives related to business and financial policies and procedures. This position is full-time, Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm, 2 in office days and 3 from home. It may be necessary, given the business need, to work occasional overtime. We offer up to 12 weeks of paid training. The hours during training will be aligned with your schedule. Training will be conducted onsite." That seems more like role details; could be part of About the role or Responsibilities. I'd put under About the role as it's describing the position. But we also have a separate Responsibilities section with bullet points. So we can keep About the role as narrative description. Now Responsibilities: list each sentence under Primary Responsibilities and Supervisory Responsibilities. Let's extract Primary Responsibilities bullet points (each sentence separated by period). We'll need to split into list items. Primary Responsibilities text: "Implements operational procedures and systems in accordance with established guidelines ensuring customer service and business needs are met. May implement minor modifications to standard procedures. Reviews exceptions and changes with supervisor. Monitors staff understanding of current procedures and ensures procedures are implemented correctlyDistributes work according to ever changing daily, weekly and monthly business needs. Monitors that work is completed as assigned and re-directs staff as needed. Monitors call center phone queues to ensure that calls are being handled according to standardsMaintains a high level of competence in assigned functions within the medical billing department including registration, self-pay collections and call center operationsProficiently processes all assigned registration and billing office work queues including patient, charge, account, and credit work queuesAssigned to process complex or multifactorial work queues. Handles special assignment requests from third parties and customers including tracking and managing reconciliation data and data analysis as neededInvestigates more complex inquiries and issues that involves outreach to patients, health plans, third party entities and internal practice staff. Provides feedback to staff and supervisor to promote understanding and learning for all staffIs the point person for patient inquiries, problems and complaints and handles escalated matters to closureProvides feedback to staff as needed to reduce errors and meet financial targets, performance goals and customer service standards. Performs corrections and provides feedback to staff as assignedMonitors routine data and information flow for the unit and notifies supervisor of any deviations. This includes and not limited to cash and payment batch reconciliation, daily and monthly work queue completionMay collect data for use in the management decision-making process. Completes standard reports required for the management of the unitPerforms other duties as assigned" We need to split into sensible list items. Could just keep each sentence as a list item. However some sentences are concatenated without spaces (e.g., "correctlyDistributes"). We need to fix spacing. We'll manually split. Let's rewrite each bullet clearly: - Implements operational procedures and systems in accordance with established guidelines ensuring customer service and business needs are met. - May implement minor modifications to standard procedures. - Reviews exceptions and changes with supervisor. - Monitors staff understanding of current procedures and ensures procedures are implemented correctly. - Distributes work according to ever changing daily, weekly and monthly business needs. - Monitors that work is completed as assigned and re-directs staff as needed. - Monitors call center phone queues to ensure that calls are being handled according to standards. - Maintains a high level of competence in assigned functions within the medical billing department including registration, self-pay collections and call center operations. - Proficiently processes all assigned registration and billing office work queues including patient, charge, account, and credit work queues. - Assigned to process complex or multifactorial work queues. Handles special assignment requests from third parties and customers including tracking and managing reconciliation data and data analysis as needed. - Investigates more complex inquiries and issues that involves outreach to patients, health plans, third party entities and internal practice staff. Provides feedback to staff and supervisor to promote understanding and learning for all staff. - Is the point person for patient inquiries, problems and complaints and handles escalated matters to closure. - Provides feedback to staff as needed to reduce errors and meet financial targets, performance goals and customer service standards. Performs corrections and provides feedback to staff as assigned. - Monitors routine data and information flow for the unit and notifies supervisor of any deviations. This includes and not limited to cash and payment batch reconciliation, daily and monthly work queue completion. - May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit. - Performs other duties as assigned. Now Supervisory Responsibilities: "Directs and monitors work for mid-size group (typically around 10 employees). Provides direction and support to staff to assure departmental effectiveness and efficiency. Orients and trains staff. Provides input into evaluating performance. Functions as resource for other support members. Has assigned work and covers other staff assignments as needed to provide appropriate support of the department. Takes lead role in ensuring department workflow is of a high quality" We can list each sentence as bullet. - Directs and monitors work for mid-size group (typically around 10 employees). - Provides direction and support to staff to assure departmental effectiveness and efficiency. - Orients and trains staff. - Provides input into evaluating performance. - Functions as resource for other support members. - Has assigned work and covers other staff assignments as needed to provide appropriate support of the department. - Takes lead role in ensuring department workflow is of a high quality. Now Requirements/Qual