PATIENT CARE TECHNICIAN-Resource Pool, Flex - Carilion New River Valley Medical Center

About the Role

The Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients. Provides quality service through a team-oriented, collaborative approach to patient care.

Responsibilities

• Provides basic nursing care and performs technical skills for specified age groups according to established standards.
• Assists patients with activities of daily living.
• Documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc., within the facility.
• Contributes to Carilion Clinic's performance improvement activities.
• Actively participates in obtaining desired service line/departmental outcomes.
• Assists with chart audits and participates in unit quality activities.
• Actively participates in unit activities and/or organization councils/committees.
• May lead unit huddle and participate in IDR's (unit-based interdepartmental patient rounds).
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with wayfinding, answering phones, and making meaningful connections with patients and visitors.
• Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment).
• Operates and maintains general office equipment.
• Leads streamlined, timely, and comprehensive admission, transfer, and discharge processes, keeping the patient experience as the top focus.
• Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet.
• Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration.
• Serves as the “face” of the unit; role models service excellence behaviors at all times.
• Answers phones and interacts with patients, visitors, physicians, and other health professionals.
• Receives and screens incoming calls via telephone and patient call system; routes calls to appropriate individuals and takes messages accurately.
• Monitors cleanliness of the waiting and break rooms and performs safety/environmental rounds on the unit and with multidisciplinary team members.
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance (e.g., refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned, etc.).
• May be responsible for phlebotomy (competency appropriate).
• May conduct nonsterile wound care dressings (competency appropriate).
• May replace and remove saline locks (competency appropriate).
• May do colostomy bag changes (competency appropriate).

Qualifications

• Education: High School Diploma or GED required.
• Experience: None.
• Licensure, Certification, and/or Registration: If employee is working in a critical access facility, a Certified Nursing Assistant is required.
• Other Minimum Qualifications: Effective interpersonal, communication, and teamwork skills required. Must successfully complete orientation and competency validation for the position.

Pay

Compensation Range: $17.39 - $24.35. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan. For more information, contact the HR Service Center at 1-800-599-2537.

Referral Bonus Program Eligibility: Yes