Patient Care Technician (PCT)

About the Role

As a WellNow Patient Care Technician, you will be a vital part of the team, maintaining the “path” between the front end and clinical side of operations. You will contribute to improving the delivery and quality of healthcare to our Urgent Care patients while being supported in your growth as a medical professional. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, offering opportunities for colleagues to transfer between facilities in any of the markets we serve.

Pay

Starting at $18.00 per hour.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for you and your eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly bonus based on performance and productivity

Responsibilities

Patient Care Responsibilities

• Take patient history and obtain vital signs
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose levels
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG)
• Maintain confidentiality with all patient information (HIPAA)
• Ensure equipment is in working order
• Log laboratory procedures when completed, process related paperwork using computer equipment as directed
• Maintain examination rooms and stock necessary medical supplies
• Perform duties to ensure good patient flow
• Accompany the provider to the bedside
• Perform tasks to improve provider efficiency during the course of a shift
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies
• Document patient medical history, physical examination findings, and procedures as performed by the provider
• Committed to the specialty of Urgent Care, with a focus on serving communities with quick, convenient, and quality care

Reception Responsibilities

• Explain to patients what insurances are accepted and those that are out of network, knowledgeable of all pricing
• Greet patients and complete registration process in a timely manner
• Answer and appropriately triage phone calls
• Collect patient responsibility for visits
• Print, scan, and fax reports
• Clean the clinic before, during, and after shift

Occupational Medicine Responsibilities

• Ensure accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards
• Complete the following Occupational Medicine testing:
• Urine Drug Screens
• Breath Alcohol Testing
• Hair Collection Drug Screens
• DOT & Non-DOT Physicals
• Vision and Audio Testing
• Pulmonary Function Testing
• Audiograms

Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy
• Ability to identify equipment problems and correct or notify team leader
• Ability to establish and maintain effective relationships with staff, patients, and families
• Computer knowledge and skills, including use of Electronic Medical Records (EMR)
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Strong communication skills, including grammatical, spelling, and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call and patient volume

Qualifications

• High School Diploma or GED required
• Preferred License or Certification:
• EMT Basic certification
• Medical Assistant certification through one of the following programs:
• Clinical Medical Assistant (CCMA) - National Healthcare Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists