Patient Care Technician (PCT)

About the Role

As a WellNow Patient Care Technician, you will be a vital part of the team and maintain the “path” between the front end and clinical side of operations. You will be part of a team dedicated to improving the delivery and quality of healthcare to our Urgent Care patients, while being supported in your growth as a medical professional. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, offering opportunities for colleagues to transfer facilities within these markets.

Responsibilities

• Patient Care Responsibilities:
  • Take patient history and obtain vital signs
  • Perform necessary phlebotomy for collection of laboratory samples, if certified
  • Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
  • Perform point of care testing such as strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose levels
  • Schedule and coordinate necessary records for ancillary care for patients
  • Assist providers with exams and testing (pelvic exams, eye irrigations, ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG)
  • Maintain confidentiality with all patient information (HIPAA)
  • Ensure equipment is in working order
  • Log laboratory procedures when completed and process related paperwork using computer equipment
  • Maintain examination rooms and stock necessary medical supplies
  • Perform duties to ensure good patient flow
  • Accompany the provider to the bedside
  • Perform tasks to improve provider efficiency during the course of a shift
  • Document provider-dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies
  • Document patient medical history, physical examination findings, and procedures as performed by the provider
  • Committed to the specialty of Urgent Care, focusing on serving communities with quick, convenient, and quality care with continued clinical and patient experience training
• Reception Responsibilities:
  • Explain accepted insurances and out-of-network options to patients, including pricing knowledge
  • Greet patients and complete the registration process in a timely manner
  • Answer and appropriately triage phone calls
  • Collect patient responsibility for visits
  • Print, scan, and fax reports
  • Clean the clinic before, during, and after shifts
• Occupational Medicine Responsibilities:
  • Ensure accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards
  • Complete the following Occupational Medicine testing:
    • Urine Drug Screens
    • Breath Alcohol Testing
    • Hair Collection Drug Screens
    • DOT & Non-DOT Physicals
    • Vision and Audio Testing
    • Pulmonary Function Testing
    • Audiograms

Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy
• Ability to identify equipment problems and correct or notify team leader
• Ability to establish and maintain effective relationships with staff, patients, and families
• Computer knowledge and skills, including patient registration and use of Electronic Medical Records (EMR)
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Strong communication skills, including grammatical, spelling, and verbal abilities
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service-oriented
• Ability to manage high call and patient volume

Qualifications

• High School Diploma or GED required
• Preferred License or Certification:
  • EMT Basic certification
  • Medical Assistant certification through one of the following programs:
    • Clinical Medical Assistant (CCMA) - National Healthcare Association
    • Certified Medical Assistant (CMA) – American Association of Medical Technologists
    • Registered Medical Assistant (RMA) – American Medical Technologists

Benefits

• Competitive salary starting at $18.00 per hour
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match for future financial security
• Free urgent care visits for you and your eligible dependents
• Scrubs provided to ensure a professional and comfortable work environment
• Opportunities for promotional growth as the company expands
• Monthly bonus based on performance and productivity