Patient Care Technician (PCT)

About the Role

As a WellNow Patient Care Technician, you will be a vital part of the team and will maintain the “path” between the front end and clinical side of operations. You will be part of a team dedicated to improving the delivery and quality of healthcare to our Urgent Care patients, while being supported in your growth as a medical professional. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities for colleagues to transfer facilities in any of the markets we serve.

Pay

Starting at $18.00 per hour.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match for future financial security
• Free urgent care visits for you and your eligible dependents
• Scrubs provided to ensure a professional and comfortable work environment
• Opportunities for promotional growth as we continue to expand our presence
• Monthly bonus based on performance and productivity

Responsibilities

Patient Care Responsibilities

• Responsible for taking patient history and obtaining vital signs
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG)
• Maintain confidentiality with all patient information (HIPAA)
• Ensure equipment is in working order
• Log laboratory procedures when completed, process related paperwork using computer equipment as directed
• Maintain examination rooms and stock necessary medical supplies
• Perform duties to ensure good patient flow
• Accompany the provider to the bedside
• Perform tasks to improve provider efficiency during the course of a shift
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies
• Document patient medical history, physical examination findings, and procedures as performed by the provider
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient, and quality care with continued clinical and patient experience training

Reception Responsibilities

• Explain to patients what insurances are accepted and those that are out of network, as well as knowledgeable of all pricing
• Greet patients and complete registration process in a timely manner
• Answer and appropriately triage phone calls
• Collect patient responsibility for visits
• Print, scan, and fax reports
• Clean the clinic before, during, and after shift

Occupational Medicine Responsibilities

• Ensure accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards
• Complete the following Occupational Medicine testing:
• Urine Drug Screens
• Breath Alcohol Testing
• Hair Collection Drug Screens
• DOT & Non-DOT Physicals
• Vision and Audio Testing
• Pulmonary Function Testing
• Audiograms

Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy
• Ability to identify equipment problems and correct or notify team leader
• Ability to establish and maintain effective relationships with staff, patients, and families
• Computer knowledge and skills, including the ability to register patients on the computer in a timely manner and use of Electronic Medical Records (EMR)
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Strong communication skills, including grammatical, spelling, and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call and patient volume

Qualifications

• High School Diploma or GED required
• Preferred License or Certification:
• EMT Basic certification
• Medical Assistant certification through one of the following programs:
• Clinical Medical Assistant (CCMA) - National Healthcare Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists