Patient Care Technician (PCT)

About the role

As a WellNow Patient Care Technician, you will be a vital part of the team and will maintain the “path” between the front end and clinical side of operations. You will be a part of a team that is dedicated to improving the delivery and quality of healthcare to our Urgent Care patients, while being part of a medical community in which you are supported in your growth as a medical professional.

Responsibilities

• Patient Care:
  • Take patient history and obtain vital signs
  • Perform necessary phlebotomy for collection of laboratory samples, if certified
  • Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
  • Perform point of care testing such as: strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels
  • Schedule and coordinate necessary records for ancillary care for patients
  • Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ortho-glass preparation, EKG)
  • Maintain confidentiality with all patient information (HIPAA)
  • Ensure equipment is in working order
  • Log laboratory procedures when completed, process related paperwork using computer equipment as directed
  • Maintain examination rooms and stock necessary medical supplies
  • Perform duties to ensure good patient flow
  • Accompany the provider to the bedside
  • Perform tasks to improve provider efficiency during the course of a shift
  • Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
  • Document patient medical history, physical examination findings, and procedures as performed by the provider
  • Commit to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training
• Reception:
  • Explain to patients what insurances are accepted and those that are out of network as well as be knowledgeable of all pricing
  • Greet patients and complete registration process in a timely manner
  • Answer and appropriately triage phone calls
  • Collect patient responsibility for visits
  • Print, scan, and fax reports
  • Clean the clinic before, during, and after shift
• Occupational Medicine:
  • Ensure accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards
  • Complete the following Occupational Medicine testing:
    • Urine Drug Screens
    • Breath Alcohol Testing
    • Hair Collection Drug Screens
    • DOT & Non-DOT Physicals
    • Vision and Audio Testing
    • Pulmonary Function Testing
    • Audiograms

Requirements

• High School Diploma or GED
• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty
• Ability to identify equipment problems and correct or notify team leader
• Ability to establish and maintain effective relationships with staff, patients, and families
• Computer knowledge and skills; must be able to register patients on the computer in a timely manner, including use of Electronic Medical Records (EMR)
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Strong communication skills, including grammatical, spelling and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call and patient volume

Preferred qualifications

• Experience in Urgent Care, Occupational Medicine, and/or Phlebotomy
• EMT Basic certification
• Medical Assistant certification through one of the following programs:
  • Clinical Medical Assistant (CCMA) – National Healthcare Association
  • Certified Medical Assistant (CMA) – American Association of Medical Technologists
  • Registered Medical Assistant (RMA) – American Medical Technologists

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for you and your eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly bonus based on performance and productivity

Pay

Starting at $19.00 per hour