Patient Care Technician III

About the role

Health Images of Southlands is adding a Patient Care Technician III to our team in Aurora!

Schedule: Monday - Friday 8:00AM - 4:30PM

Pay Range: $22.00 - $26.50

The Patient Care Technician III (PCT III) is a role dedicated to ensuring the patient has an exceptional patient care experience while in our center by meeting all patient needs. The PCT III will assist the technologist through smooth patient transitions and continuously engaging with the patient on exam expectations and wait times. The PCT III will assist the patient with any incomplete clinical pre-screening forms or consents and conduct the clinical history interview in preparation for the technologist's final review. The position will perform advanced clinical screening interviews for technologist review. The PCT III may prepare the patient for the exam contrast and/or IV as needed. In addition, the PCT III will contact the referring provider office to obtain updated orders, clarify orders, and determine when a new order is required. The PCT III must ensure patients are notified when prep/exam details have changed prior to the exam's scheduled date. The PCT III is responsible for requesting and validating the patient's prior reports and images, and ensuring the clinical review has been conducted in a timely manner, prior to the patient's exam. Miscellaneous duties include: stocking the changing rooms, tech supplies etc.

Essential Functions

• Performs detailed clinical screening of patients for technologist review.
• Informs technologist of any contraindicated responses that could interfere with patient safety.
• Assists patients with securing valuables and changing into proper attire for the examination.
• If qualified, initiates IV for contrast studies, monitors completion and retrieves lab values.
• Has working knowledge of normal ranges to facilitate efficient notification to technologist/radiologist aiding in proper patient flow.
• Prepares room and non-sterile trays as needed to assist technologists/radiologist.
• Ensures safety procedures are followed at all times in all security zones of the Center.
• Supports the technologists in preparing patients for the exam, helping patients on and off the imaging table, and escorting them back to the lobby or suitable waiting area.
• Assists with the Priors Management Grid (receiving and validating priors).
• Obtains, imports, and validates prior outside studies.
• Prepares images and paperwork to be sent for interpretation.
• Sends images through the PACS system to the appropriate location as needed.
• Contacts referring provider office to obtain updated order and to clarify orders when needed.
• Collaborates with the Patient Scheduling Coordinator when there is a change in exam/prep for the scheduled patient.
• Other duties as assigned.

Competencies

• Communication Proficiency
• Customer/Client Focus
• Ethical Conduct
• Time Management
• Flexibility
• Technical Capacity

Work Environment

This job operates in an environmentally controlled outpatient clinical environment. Potential exposure to radiation, which is minimized by the use of Personal Protective Equipment. Possible exposure to bodily fluids, communicable diseases, toxic substances, ionizing radiation and other conditions common to a medical office environment. Often requires work in cool, dimly lighted rooms.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Minimum Qualifications

• One plus year of administrative experience in a healthcare environment – radiology preferred
• Experience placing IVs, preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously "exceed" company and customer expectation
• Strong communication skills & professional demeanor

Education & Certifications

• Minimum of High School diploma or equivalent (GED) – continuing education preferred
• Active CPR certification
• Phlebotomy, Medical Assistant, and/or EMT training is preferred

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program