Patient Care Technician

About the role

The Patient Care Technician (PCT) maximizes patient flow through the clinic while providing a stellar patient experience under the day-to-day direction of the on-duty nurse practitioner or physician assistant. This role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment to meet Joint Commission Accreditation standards.
• Greet customers or potential patients in the front area or near the clinic.
• Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, cleaning floors, examination rooms, and disinfecting equipment.
• Answer questions while adhering to HIPAA guidelines; consult with the provider for questions related to scope of services.
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow.
• Complete patient registration, placing the patient under the respective scheduler book for the provider on duty.
• Verify patient or responsible party’s identity using a government-issued source.
• Determine method of payment, describe payment options (prompt pay, voucher system, or insurance), collect payments, and log them in the EHR.
• Collect insurance information, if applicable, and log payments in the EHR.
• Scan appropriate documents or alert the provider if scanning is required.
• Escort patients to exam rooms and determine their chief complaint.
• Obtain vital signs and patient history, entering data into the EHR in designated clinics with completed competencies.
• Process patients in the waiting area following appropriate clinic flow.
• Provide guidance to waiting patients on registration, wait times, services, and payment methods.
• Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy.
• Participate in and prepare for off-site events as needed.
• Prepare weekly supply orders for provider approval; prepare packages, laboratory specimens, and mail for shipping.
• If assigned as a float, travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians with completed competencies may assist the provider within company protocols to obtain specimens for testing and report negative labs to patients as directed.
• Perform essential job functions with or without reasonable accommodation.

Requirements

• Minimum High School Diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills with high attention to detail.
• Basic math skills (counting, addition, and subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Qualifications

• Desired: Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

About Us

At The Little Clinic, we are on a mission to simplify healthcare in America. Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who work as a team to provide high-quality, affordable healthcare in convenient retail settings. Our focus is on promoting health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education.

We value our team members and strive to provide the ingredients for success at work and in life, including balanced, competitive benefits and opportunities for growth and development.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support through free counseling via our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth through industry-leading training programs and diverse career pathways.