Patient Care Technician

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) maximizes patient flow through the clinic while providing a stellar patient experience. Responsible for performing appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation.
• Greet customers or potential patients while in the front area or near the clinic.
• Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, cleaning floors under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection.
• Answer questions following HIPAA guidelines while in the front area; consult with the provider for questions related to scope of services.
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow.
• Complete the registration process, placing the patient under the respective scheduler book for the provider on duty.
• Verify the patient or responsible party's identity using a government-issued source.
• Determine method of payment, describe payment options (prompt pay, voucher system, or filing with accepted insurance plans), collect payments, and log in the EHR.
• Collect insurance information, if applicable; collect payments and log in the EHR.
• Scan all appropriate documents or alert the provider if they need to complete the scanning.
• Escort the patient to the exam room and determine the patient's chief complaint.
• Obtain vital signs and patient history, entering the data in the EHR in designated clinics with completed competencies.
• Continue to process patients in the waiting area following appropriate clinic flow.
• Provide waiting patients or potential patients guidance on registration, wait time, services, and payment methods.
• Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy.
• Participate in and prepare for off-site events as needed.
• Prepare weekly supply orders for provider's approval; prepare packages, laboratory specimens, and mail for shipping.
• If a float: Travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians who have completed required competencies may assist the provider within specified company protocols to obtain specimens for testing and report negative labs to patients per provider direction.
• Perform the essential job functions of this position with or without reasonable accommodation.

Requirements

• Minimum High School Diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills with high attention to detail.
• Basic math skills (e.g., counting, addition, and subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Qualifications

• Any previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

About Us

At The Little Clinic, we are on a mission to simplify healthcare in America. We take pride in helping individuals live healthier lives right in our communities. Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who work as a team to supply high-quality, affordable healthcare in convenient retail settings. The primary focus of our healthcare team is to promote health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Vast potential for growth through industry-leading training programs and diverse career pathways.