Patient Care Technician

About the Role

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace for the past four consecutive years!

Main Objective

The Patient Care Technician is responsible for providing quality, excellent patient care and a great experience for our patients in our clinical research studies:

• Patient visits are completed accurately and efficiently seeing to it that all clinical trial protocols are being adhered to 100% of the time
• Patients are recruited and enrolled into clinical trials, providing an exceptional and comfortable experience to our patients throughout their participation
• Ensuring patients come to and complete their clinical trial visits throughout the study
• Data entry is completed in a timely and accurately manner, with strong aptitude to work across multiple electronic medical systems
• Serve as a confident point of contact for pharmaceutical sponsors and Contract Research Organizations (CROs) for our clinical trials
• Ensuring our clients receive amazing customer service: deliver memorable onsite visits, and drive confidence in our capabilities through clear, constant communication in-between visits
• Serve as a go to, knowledgeable resource to our physicians; you will ensure our physicians are well informed of their schedules, protocols, and other important elements of our clinical trials

Qualifications

• Required: B.S. or B.A. from an accredited university or college
• Preferred: +1 year of professional experience in customer service, patient care, or other people-forward environment
• Preferred: Experience in a clinical, patient-facing role
• Required: Willingness to work onsite in Gulfport, MS Monday-Friday
• Coffee drinkers preferred. Tea drinkers accepted.

The Right Candidate Will

• Be self motivated! Energetic! Positive!
• Focus on providing exceptional patient care and creating memorable experiences
• Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
• Believe in high quality and have a high standard of compliance to our study protocols
• Be remarkably organized
• Be skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

Core Values

Production:

• We deliver on our promises
• We have a bias towards action: we value independent problem solving
• We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

• We support each other relentlessly
• We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a 'can do' attitude
• We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us
• Coachable: we all love to learn, we are willing to be taught and will adapt quickly

Consistency:

• We always are able to execute: we get it right the first time and promote 'touch it once' accuracy
• We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done
• We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Benefits

• Medical Insurance, with generous employer paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
• Professional Development Program tailored to each team member's professional goals. Our quarterly goal-setting initiative is designed to challenge our team members to reach and exceed their potential!
• Success-Driven Environment where data drives our decisions and insights. Be a part of a winning team that prioritizes transparency, continuous improvement, and success!

Pay

$50,000-$55,000

Schedule

Full-Time 40+ hrs, On-site in Gulfport, MS Monday-Friday