Patient Care Specialist (Surgery)

About the role

We are looking for a full-time Surgical Coordinator to support our Orthopedic Surgeon. In this role, you’ll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers.

Essential Duties And Responsibilities

• Perform follow up related to past, present or future office visits of patients for their designated providers;
• Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record;
• Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed;
• Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;
• Handle all appointment rescheduling for providers as needed;
• Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;
• Cookordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;
• Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;
• Communicate with case managers regarding care as needed;
• Other responsibilities as needed/assigned.

Qualifications

• A high school diploma required, an associate or bachelor’s degree preferred;
• Three years of experience working in an office setting, medical setting preferred;
• Surgical scheduling experience and/or LPN license and experience a plus;
• Proficiency with Microsoft Office required;
• Experience with an EMR a plus;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail.