Patient Care Specialist I - Residential

Patient Care Specialist

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of 30,000 patients daily. We are on a mission to remove all barriers to recovery and transform individual, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

About the role

This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive and structured environment for patients enrolled in and/or entering residential treatment.

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma-informed, therapeutic environment by maintaining a calm presence, supporting safety plans, conducting safety rounds, and enforcing program rules consistently and respectfully.
• Monitoring for risk indicator while engaging patients in supportive conversations and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing required documentation.
• Facilitate and monitor patient phone calls, ensuring confidentiality standards and proper documentation in the Electronic Health Record.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments.
• Maintain ongoing, current, and required training for best practice service delivery.
• Perform other duties as assigned.

Requirements

• Valid driver’s license
• HS Diploma / GED
• CPR / First Aid
• (6) months’+ experience working in a behavioral healthcare setting preferred
• Basic knowledge of addiction and the recovery process preferred.

Benefits

• 18 days PTO
• 401k with company match
• Company sponsored ongoing training and certification opportunities
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

Schedule

• Night Shift: 6PM - 6:30AM three days a week + rotating weekends*
• Day Shift: 6AM - 6:30PM three days a week + rotating weekends*

Qualifications

None specified.

Skills

None specified.

Benefits

• 18 days PTO
• 401k with company match
• Company sponsored ongoing training and certification opportunities
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

Pay

Not specified.

Schedule

• Night Shift: 6PM - 6:30AM three days a week + rotating weekends*
• Day Shift: 6AM - 6:30PM three days a week + rotating weekends*

Company

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.