Patient Care Specialist 2

About the role

A PCS2 contributes to AHF's mission by presenting a friendly, helpful face to patients, people seeking testing, or pharmacy patrons. This position involves greeting patients courteously, scheduling appointments, and assisting with client needs to provide standout service that enhances AHF's reputation and encourages continued medical treatment. The role includes conducting patient intake interviews, financial screenings, and registering clients for Ryan White and AIDS Drug Assistance Program (ADAP) services, while ensuring proper documentation and database entry for patient eligibility.

Additionally, the PCS2 collects new patient medical history, determines necessary tests/screenings, takes vitals, and documents health-related complaints to deliver excellent patient-centered care. The role involves communicating with patients between provider visits for condition updates and following through on tests or procedures ordered by providers to ensure high-quality care.

Responsibilities

• Greet patients in a courteous and sensitive manner, schedule appointments, and assist with client needs.
• Conduct patient intake interviews, financial screenings, and register clients for Ryan White and ADAP services.
• Ensure appropriate documentation for patient eligibility is filed and entered into the computer database.
• Collect new patient medical history, determine due tests/screenings, take vitals, and document health-related complaints.
• Communicate with patients between provider visits for condition updates and follow through on tests/procedures.
• Manage the referral process by processing specialty referrals accurately and promptly to optimize care.
• Provide patients with pertinent information for timely appointment scheduling and assist with scheduling as needed.
• Obtain specialist consults and scan them into the patient’s Electronic Medical Record (EMR).
• Track and monitor the status and progress of referrals, notifying providers of lapses in completion.
• Maintain contact with patients to improve adherence to referrals.
• Remain flexible and professional in high-stress environments that demand immediate attention.

Requirements

• Medical Assistant Diploma or Certification.
• Valid CPR Certification from an American Heart Association-recognized vendor.

National certification as a Medical Assistant is preferred but not required.