Patient Care Navigator

About the role

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation to provide high‑quality, affordable, integrated health‑care services to the elderly, promoting autonomy, quality of life and the ability to live in the community. Reporting to the Director of HCBA, the Patient Care Navigator serves as the HCBA department generalist and first point of contact, performing assigned duties independently, interacting with all levels inside and outside the organization to release or receive information, handling issues within the role’s scope, requiring extensive knowledge of related vendor operations, communicating directly with participants and facilitating appointments.

Responsibilities

• Acts as initial point of contact for all department calls and triages calls appropriately.
• Provides administrative support for non–PACE care coordination functions including printing/faxing/scanning of participant documents.
• Orders office supplies for HCBA.
• Manages ordering and installation of emergency alert system for participants.
• Initiates calls for clinical or administrative information as requested.
• Receives information and assures delivery to correct recipient.
• Sends clinical information as directed.
• Forwards incoming calls and/or arranges call appointments as needed.
• Arranges for discharge transport, follow‑up internal and external appointments with associated transport.
• Receives SNF acceptance information and notifies case manager.
• Receives MD orders and assures distribution to appropriate parties.
• Communicates with SNFs regarding CEI transfer paperwork and appropriate actions to be taken.
• Confirms receipt of orders and arrival of participant at SNF.
• Open to best‑practice model suggestions; offers input and complies with department standards of care and practice as well as quality improvement activities.
• Listens to and documents participant concerns and facilitates satisfactory resolution.
• Interfaces with participants for data collection, scheduling and care coordination needs.
• Performs other duties as needed to support the CCSC team and assist with provision of care coordination services.

Qualifications

• Associate degree preferred, and 3‑5 years of progressively responsible experience related to health plan operations preferred.
• Demonstrated excellent customer service and oral communication skills required.
• Health plan experience with member coordination/communication and clerical management experience required (usually 3‑5 years) preferred.
• Basic knowledge of PCs and related software required.
• Accuracy, productivity, dependability and good attendance is critical.
• Ability to perform duties in a heavy workload environment.

Pay

The hourly pay range for the Patient Care Navigator position is $25.75 to $37.75. Placement within the range is determined based on job‑related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.