Patient Care Liaison - Bilingual

About the role

Patient Care Liaison / Personal Care Services position located in the Brooklyn office. This is a full‑time, remote/virtual role requiring bilingual English/Spanish proficiency. AccentCare fosters a purpose‑driven, collaborative culture recognized as one of America’s Greatest Workplaces 2025 by Newsweek, committed to excellence, integrity, and compassion in aging‑in‑place care.

Responsibilities

• Serve as the primary point of contact for new client referrals and service requests.
• Monitor intake systems and accept new cases promptly, ensuring timely assignment to care coordination teams.
• Verify insurance eligibility, authorizations, and client information to support uninterrupted care.
• Process referrals and authorizations accurately within established deadlines.
• Prepare daily recovery reports and communicate care updates to clients.
• Coordinate onboarding activities, including welcome calls and verification of demographic, insurance, and emergency contact information.
• Assign caregivers to new cases and confirm schedules, service details, and client needs.
• Facilitate smooth transitions between intake, scheduling, and ongoing care management teams.
• Provide exceptional customer service by responding to client, caregiver, and partner inquiries.
• Support scheduling activities and maintain accurate documentation in the electronic medical record (EMR) system.
• Collaborate with internal departments, including coordination, billing, EVV, and payer relations, to prevent service disruptions.
• Assist with eligibility audits, authorization renewals, and continuity of care planning.
• Track admission and referral outcomes and identify trends to support operational improvements.
• Conduct client satisfaction and follow‑up calls to ensure a positive care experience.
• Provide administrative and operational support to Patient Care Coordinators and Client Service Managers as needed.

Requirements

• High school diploma or GED required.
• 1–3 years of relevant experience.
• Previous home health care or home care experience highly desirable.
• Bilingual English/Spanish required.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company‑matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offers: employee assistance program, pet insurance, access to Calm meditation/sleep/relaxation app.
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for first AccentCare branded scrubs (patient‑facing employees).

Pay

$25.00 per hour

Schedule

Monday – Friday, 9:00 am – 5:00 pm