Patient Care Liaison

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand! Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including: Generous Paid Time Off and Paid Holidays Matching 401(k)/403(b) Plans Excellent Health, Dental, and Vision Disability and Life Insurance options On Site Child Care Educational Reimbursement Health Care and Dependent Care Flex Spending Accounts Plus, an array of Voluntary Benefits to include Critical Care Coverage and more! Location: Kent Campus Hospital Status: Full Time 80 Hours Shift: Day/ Evening SALARY RANGE: 16.98 - 25.48 HOURLY General Summary: The Liaison coordinates with patients, family, hospital staff, physicians and APC’s to ensure a favorable patient experience. Provides direct patient and family interaction, communicates updates & concerns, provides empathy and comfort measures. Responds directly to patient and family inquiries or concerns and assists clinical staff in ensuring patient and family understanding of their experience while in the emergency departments. Enhances patient discharges by responding to questions, assisting with advocacy needs (i.e., transportation requests) and educating patients regarding ED CAPHS survey. Responsibilities: One-on-one interaction with patients and families. Hourly rounding in Emergency/Trauma Department, including waiting room. Discharge phone calls to patients. Educating patients/family regarding patient experience survey, care partner, and patient portal. Liaises with Emergency Departments Business Operations Manager regarding patient concerns and complaints. Complete get-well cards daily, for patients discharged, that day and have ready to be mailed. Reviews Press Garney results at least once per week and forwards appropriate responses to the Business Operations Manager Set up new MYCHART accounts with patients and help them navigate the different options. All other duties as assigned within the scope and range of job responsibilities Required Education, Credential(s) and Experience: Education: High School Diploma or GED ;Credential(s):Experience: Required: One year in customer service industry Preferred: Previous customer service in acute care setting/ healthcare setting Preferred Education, Credential(s) and Experience: Education: Bachelor Degree Bachelor Degree Bachelor Degree Marketing Health Administration CommunicationsCredential(s): Experience: To view a full list of all open position at Bayhealth, please visit: https://apply.bayhealth.org/join/