Patient Care Equipment Service Processor (Full Time, Nights)

About the role

Penn Medicine is dedicated to its tripartite mission of providing the highest quality of care to patients, conducting innovative research, and educating future leaders in the field of medicine. This position supports the goals and objectives of the Lancaster General Health System.

Responsibilities

• Cleans and processes soiled equipment from healthcare units and stages for reuse.
• Maintains, delivers, and collects patient care equipment to and from the requesting departments.
• Demonstrates all computer applications accurately; consistently follows tracking system procedures for equipment tracking.
• Replenishes patient care carts upon receipt of delivery to department, maintains ehealth ordering system for patient care supplies, credits and charges are complete and accurate.
• Delivers stock and equipment to departments and replenishes par locations. Keeps par locations clean, systematically organized and within storage standards.
• Delivers inventory, non-inventory, special urgent need supply orders, carts and equipment to appropriate department. Unloads supplies and equipment in an orderly fashion. Obtains delivery confirmation signatures where applicable.
• Upon notification of product or equipment recalls, investigates all inventory locations for effected items. Removes items, and replaces with unaffected items. Stages effected items for return to vendor.
• Accurately utilizes MMIS, Lawson, ehealth and or Censitrac applications where appropriate for supply and equipment transactions.
• Removes boxes, packaging materials and other debris from the department and service areas to maintain a safe, clean and orderly work environment.
• Accurately pulls department order from storeroom or patient care equipment inventory.
• Communicates with customers to assist in resolving departmental supply and equipment issues and concerns.
• Assesses stock expiration dates and pulls product from inventory as appropriate. Rotates stock in assigned locations.
• Reports discrepancies, problems and concerns to management using proper chain of command.
• Invents and supports the goals and objectives of the Lancaster General Health System.
• Performs cycle counting and other inventory control processes as assigned.
• Prepares shipping labels, packs and ships outbound materials.
• Sets up and prepares equipment for use.
• Assists with the maintenance of medical equipment.
• Performs other duties as assigned.

Requirements

• High School Diploma or general equivalency GED
• One 1 year experience in product inventory, supply or equipment handling
• One 1 year experience in customer service or support
• Basic computer skills
• Three 3 years’ experience in a storeroom or warehouse environment
• Three 3 years’ experience in medical supply or patient care equipment service
• Knowledge of medical terms and experience within a healthcare setting
• Advanced computer skills

Qualifications

• Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others. The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
• New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material. A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
• Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought. The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
• Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

Skills

• Attention Concentration
• New Learning and Memory
• Problem Solving, Reasoning and Creative Thinking
• Performing under stressful conditions
• Variety and change
• Communication
• Interpersonal relations

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Pay

Salary range: $XX - $YY

Schedule

Saturday, Sunday, Monday, 7:00pm-7:30am, with rotating holidays.

Qualifications

• H.S. Diploma/GED (Required)

Equal Opportunity Employer

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.