Patient Care Counselor

About the role

Location: EyeCare Associates of South Tulsa, Tulsa, OK. A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s). Starting wage is dependent on education, certifications and previous experience.

Responsibilities

• Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
• Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
• Assist patients with application to Care Credit, as needed
• Review surgery instructions and forms with patients
• Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation
• Ensure payments are collected from patients, as applicable
• Provide ASC/hospital with all required/requested paperwork
• Scan necessary pre- and post-surgical paperwork into database
• Prepare patient’s surgical charts with appropriate paperwork

Requirements

• High school graduate, or equivalent
• Previous experience in ambulatory surgery preferred
• Knowledge in medical terminology preferred
• Physical Activity: Talking, Hearing. Physical requirements: Sedentary work. Involves sitting most of the time. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Skills

• Excellent organization, verbal and written communication skills
• Ability to speak clearly and have patients understand language without misinterpretation or confusion
• Professional maturity, appearance and demeanor required
• Ability to work independently and handle multiple tasks simultaneously
• Strong organization skills

Benefits

• 6.5 paid holidays per year
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k