Patient Care Coordinator (The Woodlands, TX)

Patient Care Coordinator Overview

The Patient Care Coordinator (PCC) is the face of the clinic and the patient's guide throughout their journey to better hearing. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc.

Job Responsibilities

• Receive all patients into the clinic according to standards set forth by the company.
• Answer phones promptly using standard greeting, listen empathetically and follow phone script.
• Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments.
• Facilitate a concierge-level patient experience in the front office.
• Manage patient schedule on behalf of Clinic Team.
• Manage patient accounts receivable, deposits and inventory for Clinic Team.
• Help build practice through patient contact, outreach and retention marketing.
• Maintain day-to-day operational procedures.

Job Requirements

• Minimum Education, Certification and Experience Requirements: High school diploma or GED, 1-2 years’ experience in a customer service or retail position preferred.
• Knowledge / Technical Requirements: Proficient computer skills and preferred experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems.
• Competencies, Skills & Abilities: Excellent Customer Service skills, Ability to manage all confidential information with complete discretion, Ability to organize and multitask, Problem solving skills, Good communication and interpersonal skills required, A strong desire to learn and positive outlook, Ability to pass a basic computer assessment during in-person interview.

Salary And Other Compensation

• The hourly rate for this position is between $16.29 - $25.20 per hour.
• This position is eligible for commissions based upon performance results.
• There is no guarantee of payout.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance program
• Hearing aid benefits
• PTO
• Paid sick and safe time
• 6 paid holidays annually