Patient Care Coordinator - Specialty Clinic
About the role
The Patient Care Coordinator is the first point of contact, delivering excellent customer service to patients and visitors both in person or by phone as well as acting as a liaison between patients and providers throughout the administrative flow of the patient experience. Performs all core front and back office duties with increased independence and demonstrated proficiency. Typically supports or independently handles routine and basic healthcare services to ensure smooth clinic operational excellence in support of Providence patient and their families.
Responsibilities
- Delivers excellent customer service to patients and visitors both in person or by phone
- Acts as a liaison between patients and providers
- Supports or independently handles routine and basic healthcare services
- Ensures smooth clinic operational excellence
Requirements
- 1 year experience in medical/healthcare setting
- Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion
- Electronic Medical Records (EMR) experience
Qualifications
- High school diploma or equivalent
- Basic computer skills
Skills
- Excellent communication skills
- Strong organizational skills
- Ability to handle confidential information
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.
Pay
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Schedule
Full time