Specialty Services Patient Care Coordinator

Duties

• Schedule and confirm appointments for patients in a systematic and organized manner that optimizes patient flow and conveys compassion and culturally sensitive customer service skills
• Register new patients, create accounts, and input demographic and insurance data accurately
• Communicate with patients according to specialty protocols
• Address patient concerns about care, services and fees
• Follow up, in regards to patient questions, with the ODs or Billing department as needed
• Check patients in and out, collect co-payments and self-pay fees
• Congnorate in-coming and outgoing referrals for care
• Handle all unresolved billing issues before appointments: referrals, balances, prior authorizations
• Obtain medical records and scan documents into the electronic health record (EHR) for all Specialty patients
• Send records/reports to patients, referring doctors and others
• Oversee the Vision Therapy, Low Vision, and Myopia Control email accounts
• Low Vision Duties:
  • Obtain payment from state and local resources for devices
  • Obtain quotes and oversee orders for devices
  • Maintain an organized device cabinet and manage inventory and stock cabinet
  • Schedule patient device dispense appointments
  • Coordinate with the Optical Department on low vision spectacle orders
  • Manage invoices, orders, and vendor relationships
  • Collaborate with providers to obtain prior authorization for low vision devices
• Pediatric, Vision Therapy, And Myopia Control Duties:
  • Manage waitlists
  • Conduct intake calls
  • Communicate fee structure to patients
  • Send records/ reports to patients and referring doctors
  • Obtain prior authorizations for vision therapy appointments

Requirements

• A friendly professional demeanor and ability to excel in a fast-paced, collaborative environment
• Minimum of 1 year of specific experience in patient office services and/or 2 years of experience in customer service, assisting patients with disabilities, social work, child care, or elder care required
• Experience in Eye care practice administration highly preferred
• Strong multi-tasking, prioritization, and project management skills
• Excellent communication skills, verbal and written
• Willingness to be flexible with schedule
• Strong proficiency with Microsoft Office suite, Google Workspace (G Suite), Adobe Acrobat and willingness to learn new platforms
• Experience with electronic health records (EHR/EMR) and HIPAA regulations preferred

Pay

Salary: $25/hour

Benefits

The NECO Commonwealth Eye Care Clinic offers a robust benefits program including:

• 3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
• Mental Health and Wellness benefits
• BCBS Dental
• Discounted vision services
• 13 paid holidays and generous paid time off for sick, vacation, and personal days
• Employer-paid life insurance, and short-term and long-term disability
• Voluntary Insurance: life, critical illness, hospital indemnity, accident
• Voluntary Benefits: employee discounts and pet insurance
• 9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement