Patient Care Coordinator, NW Regional Heart & Vascular, Full Time, Day Shift

About the role

Oversees day-to-day business operations of the front office. Coordinates a variety of admitting/receptionist/clerical duties to facilitate the efficient processing and scheduling of patients for the department. Assists in helping the supervisor with the personnel needs of the clerical staff. Coordinates, oversees and expedites the daily provisions and workflow of the department clerical, receptionist and communication roles.

Responsibilities

• Oversees clerical support, such as answering phones, data entry, scanning and filing medical record information
• Triages messages with appropriate follow through
• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival
• Processes complaints/requests as needed
• Receives, interprets, verifies and processes physicians' orders
• Coordinates clerical support for departmental meetings, projects and activities as needed
• Registers/pre-registers patients
• Establishes and maintains inventory control
• Coordinates employee work and on-call schedule with clinical managers/supervisors
• Oversees department records, reports and statistics
• Coordinates filing activities for department
• Manages and maintains office supplies and equipment
• Identifies current status of patient's insurance, as well as range of benefits
• Interprets policies and procedures to guide use of sensitive and confidential information
• Coordinates departmental/program functions with other hospital departments
• Conducts research for Director
• Coordinates arrangements for meetings including notification, preparing material, reserving room and equipment as needed
• Provides appropriate forms to billing and maintains hospital forms
• Obtains all necessary billing, insurance and other demographic information
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation
• Makes reservations for departmental needs such as classes, programs and in-services
• Keeps waiting rooms neat, clean and organized
• Provides coverage and/or assistance when necessary to maintain quality standards of the department
• Compiles information for reports, manuals, handouts and meetings as needed
• Assists with research and provides administrative support to special projects
• Performs other job-related duties as assigned

Requirements

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Pay

The estimated base pay for this position is $16.80 to $24.98. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc.

Schedule

8-hour shifts