Patient Care Coordinator / Medical Scheduler

Duties

• Schedules appointments for patients by phone or in person.
• Works within the electronic medical record ensuring all appointments are scheduled to match physician/clinician availability with patient preferences.
• Follows all urgent/emergency protocols.
• Completes all non-clinical orders entered in patient charts by providers.
• Communicates clearly and professionally to patients and staff.
• Accurately communicates all necessary instructions for upcoming appointments, scans or procedures to patients.
• Returns all phone calls by the end of the same business day.
• Communicates consistently and frequently with provider team(s) any changes to or affecting patient care plans to ensure the best possible care for every patient.
• Actively participates in weekly team meetings.
• Maintains provider calendar, ensuring all changes are reflected in the EMR clinic schedules.
• Scans records into the EMR as needed.
• Maintains a pleasant, professional demeanor at all times with patients and coworkers.
• Others duties as assigned by Office Manager.

Requirements

• High school diploma or GED required.
• Minimum 1 year experience in complex medical scheduling.
• Minimum one year clerical and/or Medical Secretary experience in a health care field, oncology experience preferred.
• Knowledge and application of medical terminology required.
• Previous experience with electronic medical record systems required.
• Exceptional customer service experience required.

Qualifications

• Full-time position, Monday-Friday.
• Nationally recognized as 1 of 12 Oncology Medical Homes in the nation and the first private practice to become a member of the Dana Farber Cancer Care Collaborative.
• Composed of 18 oncologists and hematologists serving the state and region from 5 different locations in Maine and New Hampshire.
• Committed to achieving the best outcome and providing unmatched support in all areas for every patient.

Skills

• Medical Terminology.
• Electronic Medical Record Systems.
• Customer Service.

Benefits

• Competitive pay and benefits.
• Medical, prescription, dental, vision and life insurances.
• Short Term and Long Term disability insurances.
• Tuition reimbursement.
• Paid Time Off.
• 10 Company paid holidays.
• Employee discounts.

Pay

Competitive pay based on experience and qualifications.

Schedule

Full-time position, Monday-Friday.