Patient Care Coordinator (LPN)

About the role

The Patient Care Coordinator will have direct and indirect patient care responsibilities. This position works in collaboration with the clinical care team, pharmacy, and Quality Improvement (QI) department to ensure optimal outcomes for patients' health. The primary responsibility is to deliver safe, high-quality, and efficient primary care to a diverse patient population, focusing on adult primary care. Secondary responsibilities include providing direct nursing care through patient education, phone triage, and appointment scheduling.

Responsibilities

• Be familiar with CFHC's program philosophies, goals, and objectives.
• Comply with CFHC's policies and procedures, as well as state and federal regulations.
• Perform duties of a nurse competently.
• Utilize universal precautions in a clinical setting.
• Participate in staff outreach and off-site health care programs.
• Report pertinent information or situations impacting patient care or CFHC liability.
• Attend and participate in mandatory CFHC meetings.
• Demonstrate ability to work cooperatively with other members of the clinical team.
• Assist patients in obtaining appropriate medications and medical supplies.
• Coordinate with care team, pharmacy, or other support services during office visits.
• Ensure HEDIS measures are met and care gaps are identified.

Qualifications

• Graduate of an accredited School of Nursing.
• LPN, preferably with one year of care coordination or care management experience.
• Florida unrestricted LPN nursing license.
• BLS certification.
• Computer literacy.
• Bilingual (Spanish/English) preferred.

Skills

• Knowledge of current professional nursing theory, practice, and techniques.
• Knowledge of current nursing practices in an outpatient primary care setting.
• Knowledge of assessment of patient needs and services.
• Knowledge of current professional nursing and pharmaceutical products.
• Knowledge of basic pathophysiology of diseases commonly managed in Family Medicine.
• Knowledge of nursing techniques such as triage, blood pressure monitoring, glucose monitoring, etc.
• Knowledge of patient teaching and education.
• Knowledge of general patient care and treatment procedures, equipment, rules, regulations, and ethics.
• Knowledge of URAC Policies and Procedures.
• Knowledge of processing and obtaining prior authorizations.
• Knowledge of making observations of general physical condition and needs of patients.
• Knowledge of aseptic and sterile techniques and infection control techniques.
• Knowledge of administering common medications and understanding their side effects.
• Knowledge of state and federal drug control laws, rules, and regulations.
• Knowledge of emergency techniques and procedures.
• Knowledge of common medical supplies and equipment.
• Excellent interpersonal, communication, and leadership skills.
• Ability to prioritize tasks and work independently.
• Commitment to service, quality, and departmental core values.