Patient Care Coordinator Lead

About the role

Work with the site manager to be the point of contact for the Burnsville support staff and providers. Assist the site manager with the day-to-day activities such as:

• Assist with face-to-face patient issues that may arise and professionally respond to patient complaints
• User for Epic; troubleshoot issues with Epic and assist with training on new processes, features, or upgrades
• Attend monthly SuperUser meetings
• Serve as point of contact for office machinery (toner for copiers, maintenance, etc.) for the neurology department
• Serve as point of contact for sales representatives
• Coordinate supplies ordering (medical and office supplies), check inventory, stock cabinets
• Troubleshoot and resolve issues that arise from staff and providers and keep site manager informed
• Aid with the interview process, orientation/training of new PCCs, and team building activities, as requested
• Answer phones, check-out patients making appointments and coordinating provider orders as appropriate
• Check-in patients, as needed
• Answer phones, obtain information from caller, taking messages and/or routing phone calls as appropriate
• Greet patients warmly and professionally
• Update patient information as necessary, scanning outside records patient may bring to the visit
• Make diagnostic testing and follow-up appointments
• Coordinate orders and hospital admissions
• Relay information to patient per provider’s instructions
• Absorb insurance forms for miscellaneous procedures, testing, etc.
• Obtain appropriate authorizations for releasing information from the visit and forward releases on to Medical Records to process
• Track orders to ensure completion of provider orders
• Pre-certify for hospital admissions as required by insurance company
• Monitor provider schedules. Review schedules two days before and confirm all information is available for visit. Mitigate any issues to ensure smooth patient flows.

  Responsibilities

  Assist with face-to-face patient issues that may arise and professionally respond to patient complaints
  User for Epic; troubleshoot issues with Epic and assist with training on new processes, features, or upgrades
  Attend monthly SuperUser meetings
  Serve as point of contact for office machinery (toner for copiers, maintenance, etc.) for the neurology department
  Serve as point of contact for sales representatives
  Coordinate supplies ordering (medical and office supplies), check inventory, stock cabinets
  Troubleshoot and resolve issues that arise from staff and providers and keep site manager informed
  Aid with the interview process, orientation/training of new PCCs, and team building activities, as requested
  Answer phones, check-out patients making appointments and coordinating provider orders as appropriate
  Check-in patients, as needed
  Answer phones, obtain information from caller, taking messages and/or routing phone calls as appropriate
  Greet patients warmly and professionally
  Update patient information as necessary, scanning outside records patient may bring to the visit
  Make diagnostic testing and follow-up appointments
  Coordinate orders and hospital admissions
  Relay information to patient per provider’s instructions
  Absorb insurance forms for miscellaneous procedures, testing, etc.
  Obtain appropriate authorizations for releasing information from the visit and forward releases on to Medical Records to process
  Track orders to ensure completion of provider orders
  Pre-certify for hospital admissions as required by insurance company
  Monitor provider schedules. Review schedules two days before and confirm all information is available for visit. Mitigate any issues to ensure smooth patient flows.

  Requirements

  • Education and Experience: High School graduate or GED equivalent; Associate’s degree and/or education in leadership highly desired
    3-5 years of previous medical office experience with 2+ years of experience as a team lead/supervisor desired
  • Knowledge, Skills And Abilities
    Accurate and precise reading and writing skills; excellent spelling and grammar skills
    Excellent communication and interpersonal skills; conflict resolution skills
    Patient centered; strong customer service orientation
    Must be organized and able to handle multiple providers and/or priorities along with deadlines
    Ability to troubleshoot and resolve problems and serve as a resource for others
    Ability to work independently, exhibit mature judgment and make sound decisions
    Knowledge of medical terminology (ICD-10/CPT coding preferred)
    Ability to handle confidential information with the utmost judgment and discretion
    Proficiency with Electronic Health Record and MS Office products, including Word, Excel and Outlook

  Summary

  For over 70 years, the Minneapolis Clinic of Neurology has remained committed to exceptional, personalized care for patients and their families. The Minneapolis Clinic of Neurology is one of the largest physician-owned neurology clinics in the Midwest serving 55,000 patients every year. Subspecialities include Multiple Sclerosis, Alzheimer’s, dementia, stroke, sleep, headache, epilepsy, and other cognitive neurological disorders. Our holistic approach to patient care includes neuropsychology, infusion, physical therapy, occupational therapy, and neurodiagnostic services.