Patient Care Coordinator - Inbound

About the role

Responsible for handling inbound calls from patients and/or caregivers to schedule a delivery and determine supply needs; fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

Responsibilities

• Receive inbound calls to schedule deliveries and confirm supply requirements
• Establish and continually build rapport with patient base
• Maintain compliance/persistence of medications
• Evaluate adverse reactions of patients
• Experience in providing customer service to internal and external customers
• Process and verify patient benefits and pay options as needed
• Refer patients to clinical pharmacist or nurse as needed
• Update tracking logs with order status and shipping information
• Ensure timely processing of all patient orders per committed time frames
• Work in a team environment and provide support to teammates
• Demonstrate strong attention to detail while effectively prioritizing tasks, managing multiple responsibilities simultaneously, and maintaining high performance in a fast-paced work environment

Requirements

• Illinois Pharmacy Technician License, required
• Minimum 1 year experience in pharmacy or healthcare related customer service experience, required
• High School diploma or equivalent, required
• National Technician Certification, preferred
• Previous Specialty Pharmacy experience, preferred

Skills

• Strong communication skills
• Attention to detail
• Ability to prioritize tasks
• Knowledge of pharmacy practices

Benefits

• Medical Coverage
• Dental
• Vision
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program

Pay

$21.00/hour

Schedule

Hybrid position based out of Elk Gove Village, Illinois. Requires working primarily remote with some need to work onsite occasionally. Travel to other locations may occur, although minimal.