Patient Care Coordinator II

Position Summary

Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.

Clinical Responsibilities

• Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, and assisting patients as needed with walking, transfers, dressing, specimen collection, and preparing for exam.
• Provides patient education related to treatment.
• Answers, triages, and returns phone calls.
• Communicates changes to clinic schedule as needed.
• Removes or applies wound dressings.
• Assists in the application or teaching related to bracing/casting.
• Removes sutures or staples after physician assessment of wound.
• Prepares supplies and draws up injections for physician.
• Electronically retrieves x-ray, MRI, or other records for physician.

Patient Care

• Places prescription refill orders at direction of physician.

Administrative Responsibilities

• Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Schedules pre-admission testing for patients by contacting PCP or hospital.
• Assures that any special surgical instruments/devices or DME have been ordered for surgery and post-op care.
• Sends completed pre-admission testing to the appropriate surgery location prior to patient surgery.
• Prepares x-rays and other patient information for the doctor to take to surgery.
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
• Works with the Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions.
• Provides coverage for vacation/sick calls from other clinicians.
• Develops and maintains a pre-op patient education program. May be in a class format or one-on-one, incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions.

Teamwork

• Willingly provides coverage, volunteers assistance, and maintains workflows within the department as needed without direct instruction/supervision.
• Works cooperatively and refrains from participating in negative conversations.
• Shares knowledge and insights with co-workers in a constructive manner.
• Works to solve problems and address conflicts with the appropriate person directly before involving leadership or uninvolved peers.
• Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.

Policies and Procedures

• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training and conducting day-to-day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

Qualifications

• Candidates will be required to have completed a medical assisting or comparable education.
• Certification related to the educational program is desired.
• Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment.
• Previous casting experience desired.
• Must maintain current CPR certification.

Location and Schedule

Location: Orthopedic One. Schedule: Regular Full Time, Day Shift.