Patient Care Coordinator - Grand Rapids, MI

Location: Grand Rapids, MI – 5020 E. Beltline Ave. NE Suite 106, Grand Rapids, MI 49525

Pay

$16.00–18.00 an hour plus a Sales Incentive Program

Schedule

Monday–Friday, 8:30 am–5:00 pm

Benefits

• Medical, Dental, and Vision Coverage
• 401K with a Company Match
• Free hearing aids for all employees and discounts for qualified family members
• Paid Time Off and Holiday Time
• No nights or weekends
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations
• Collect patient intake forms and maintain patient files/notes
• Schedule and confirm patient appointments
• Complete benefit checks and authorization for each patient’s insurance
• Provide first-level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• Apply general sales knowledge for accessories and patient support
• Process patient orders, receive all orders, verify pick-up, and input information into the system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Perform general office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Requirements

• High School Diploma or equivalent (Associate degree preferred)
• 2+ years in a healthcare environment preferred
• Previous customer service experience required

Skills

• Professional verbal and written communication
• Strong relationship-building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus
• Prior experience/knowledge with hearing aids is a plus