Patient Care Coordinator

Overview

HearingLife is a national hearing care company and global leader in hearing healthcare. Founded in 1904, we operate more than 600 hearing care centers across 42 states and aim to help more people hear better through personalized care and innovative solutions.

Job Description

As the Patient Care Coordinator (PCC), you will act as the face of our retail clinics and support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions.

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Pay & Benefits

$16-19/hr + Monthly Bonus Opportunity
PTO & Paid Holidays
Medical, dental, vision, and HSA 401K+ Match
Maternity Leave
Short Term and Long-Term Disability coverage
Free Life Insurance
Pet Insurance
Steepled discounted Hearing Aids and Products for you and your family members.
Daycare Flex Savings Plan
Growth and development opportunities

Location

Holland, MI

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs.

Qualifications

• High school diploma or GED required; Associate degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills & Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Equal Opportunity Employer

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Growth Opportunities

Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.

Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed, be the provider in your own office, seeing patients and enhancing lives with hearing aid.