Patient Care Coordinator - Future Openings

About the role

This is a remote position where you'll be the orchestrator behind an Early Medical Physician's practice—much like a master concierge at a world-class five-star hotel. Your mission is to create such a seamless experience that the complex machinery of healthcare coordination fades entirely into the background, leaving only a sense of being exceptionally well-cared for.

Responsibilities

• Create a premium, responsive environment where patients feel incredibly supported
• Maintain consistent correspondence with patients, respond promptly to inquiries, and handle every interaction with a concierge-level of attentiveness
• Send personalized reminders and clear instructions
• Resolve patient issues promptly and completely
• Identify and eliminate potential friction points
• Proactively identify and create solutions to recurring challenges
• Smooth pathways for both patients and physicians before they encounter obstacles
• Notice and correct errors with vigilance
• Help physicians stay organized and focused
• Build and nurture vital external relationships
• Ensure flawless follow-through on clinical directives
• Fill gaps and drive innovation
• Maintain impeccable patient records

Requirements

We're seeking someone with the rare combination of exceptional hospitality instincts and meticulous administrative talent—someone who would excel equally in the concierge desk of a luxury hotel and the operational heart of an innovative medical practice.

Skills

• Hospitality Mindset
• Communication Excellence
• Masterful Time Management
• Extraordinary Attention to Detail
• Proactive Problem-Solving
• Ownership Mentality
• Adaptability and Grace Under Pressure

Qualifications

• 3-5 years in roles requiring exceptional service delivery and administrative excellence (including at least 2 years in healthcare coordination)
• Bachelor's degree or beyond
• Demonstrated proficiency with Microsoft Office Suite, Adobe, Electronic Medical Record systems, and Client Relation Management platforms
• Experience working in remote or virtual environments where self-management and digital communication are essential
• Experience in patient-facing roles
• Passion for Dr. Peter Attia and Medicine 3.0

Benefits

Join us as we introduce Medicine 3.0 to the world. Join our candidate pool to be considered for future openings on our team!

Pay

Commensurate with experience

Schedule

Full-time, remote position

Application Requirements

Candidate Introduction Video: This short video is an opportunity for us to get to know you beyond your resume and better understand how you communicate, connect with others, and approach patient care. Within your application, please upload a 3-5 minute video presentation (you can do this on your phone, Zoom, Loom, etc.) that specifically addresses the following:

• Tell us about yourself outside of work. What are your interests, passions, or routines that help you stay grounded, energized, and engaged?
• What draws you to Early Medical and this role specifically? We'd love to hear what excites you about supporting patients in a high-touch, concierge-style healthcare environment and why this opportunity stands out to you.
• Describe a time you created an exceptional experience for someone. This could be for a patient, client, customer, teammate, or anyone you supported. What did you do, and what made the experience meaningful?