Patient Care Coordinator - Full Time - Pulmonary Medicine

About the role

The Patient Care Coordinator (PCC) provides all non-clinical assistance required by the Patient Centered Medical Home (PCMH).

Responsibilities

• Serves as a liaison between the patient and other care team members as needed.
• Checks patients in upon arrival and informs clinical staff in a timely manner.
• Updates demographic information and ensures completion of required forms.
• Reviews eligibility response history and makes changes as needed.
• Verifies PCP and takes action to correct with payor or instructs patients on next steps.
• Enters new patient accounts in the computer ensuring patient information is accurate and data entry is complete.
• Screens patient for eligibility in available financial programs as needed.
• Assists with program enrollment if determined eligible.
• Answers telephones, routes callers appropriately, takes messages and provides routine information to callers.
• Processes recall letters as directed by provider.
• Schedules and coordinates patient appointments according to clinic guidelines for timing and all information collected is accurate and complete.
• Determines patients need for Language access and if needed arrange for an interpreter.
• Performs initial billing paperwork and cashiering duties, ensuring that all is complete and accurate.
• Maintains records and reports and files as required.
• Faxing, photocopying, scanning, computer – data entry & retrieval, refills forms, sorts mail, manages UPS/FedEx pickup and deliveries, covers paper patient requests to electronic requests for accuracy and tracking, maintains office equipment and supplies, operates and performs job related duties in a safe manner.
• Ensures proper functioning of equipment and follows procedure when equipment malfunctions.
• Processes in basket messages timely and documents outcomes in the EMR.
• Cleans and straightens patient waiting areas.
• Follows protocol for controlled substance pick up and documents accordingly.
• Works rescheduling report timely.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: One year of relevant front office receptionist experience, Patient Centered Medical Home experience preferred.
• Knowledge/Skills/Abilities: Typing and computer literacy, In compliance with patient safety standards, must be able to effectively communicate in English; Bilingual abilities preferred.