Patient Care Coordinator - Dr. Hudgins

About the role

HSS is an innovative, supportive, and inclusive environment where you can be part of a transformation across the enterprise. We are dedicated to our Mission and offer a wide range of opportunities for growth and success.

Responsibilities

• Answer phones and greet patients courteously, clearly, and efficiently.
• Greet patients and provide them with instructions and follow-up information.
• Handle patient concerns calmly and appropriately, escalating them to administrative managers or clinical staff when necessary.
• Schedule appointments and ancillary services accurately, following the provider’s protocol as directed by the physician or office manager.
• Coordinate referral processes with accuracy and urgency.
• Communicate effectively and proactively with other administrative staff and clinical teams to ensure smooth patient flow.
• Manage check-out processes accurately, facilitating time of service payments from patients, including copayments and outstanding balance collections (as needed).
• Obtain authorizations and/or follow up with appropriate teams on the status through completion, as needed.
• Accurately document in patient charts and interact with physicians and other clinical teams using appropriate written communication.
• Scan patient records per hospital guidelines.
• Operate phones system, scanners, copiers, printers, and other front-desk technology efficiently.
• Learns and adapts to new systems, policies, and technologies relevant to office operations.
• Prioritize tasks and manage workload efficiently to meet patient needs and departmental goals such as call answer rates.
• Takes initiative to resolve issues and assist colleagues.
• Adapts to workflow changes and supports team productivity.
• Fulfills a lead role in the office when covering for the Office Manager during time off.
• Assists in training support staff and covering staff as needed.

Qualifications

• Education: High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Licenses/Certifications: Certifications/Licenses preferred.
• Experience: Minimum 2 years of healthcare/medical-medical secretary experience.
• Skills: Excellent verbal and written communication skills, strong customer service orientation, superior written and oral communication skills, exceptional customer service skills, strong organizational and problem-solving skills, ability to multitask in a fast-paced environment, ability to effectively and accurately follow directions or instructions, ability to work collaboratively as part of a team, offers to help coworkers when needed, detail-oriented, strong computer skills, knowledge of healthcare industry including regulations and health insurance.
• Preferred: Experience with Epic preferred; familiarity with medical terminology preferred.

Benefits

The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.