Patient Care Coordinator, Cardiovascular Medicine, Multi-Site (Larkspur/Petaluma/Novato), Full-Time, Days

Job Description Summary

The Patient Care Coordinator performs all clerical duties required to complete patient appointment/procedure scheduling, phones, and performs other related activities. S/he will respond to patients in a timely manner. S/he will provide exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Company Prima Medical Foundation dba MarinHealth Medical Network

• Work Shift: 8 Hour (days)
• Scheduled Weekly Hours: 40

Job Requirements, Prerequisites and Essential Functions:

• Pay Range: $24.13 - $28.96 - $33.79
• Essential Functions And Responsibilities:
  • Answers multiple phone calls; responding to customer requests including, and not limited to cross-departmental appointment scheduling, screening and routing calls, takes messages and forward as appropriate
  • Responsible in calling Insurance/Payers to check for eligibilities and acquiring prior authorizations for scheduled services
  • Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs in accordance with established departmental protocol
  • Provide doctor-patient support using reference documents and online knowledge base tool
  • Participates actively in the achievement of organizational and departmental goals
  • Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms
  • Utilize all functionality of the telephone system and electronic medical records system in performing assigned job tasks
  • Resolve patient problems of a limited scope and complexity
• Observes confidentiality and decorum in conversation and behavior.
• If MA qualified, may perform medical assistant duties if needed.

Qualifications

• Education: High school diploma or General Educational Development (GED) certificate required. Completion of business school or related training, including computer courses preferred. Medical Assistant certification preferred.
• Experience: One (1) years of progressive responsibility and directly related work experience. Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus. Computer proficiency: Microsoft Office. Bi-lingual in Spanish desired.