Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days

MarinHealth is an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, and a new state-of-the-art hospital, MarinHealth comprises MarinHealth Medical Center (a 327-bed hospital in Greenbrae) and 55 primary care and specialty clinics across Marin, Sonoma, and Napa Counties.

About the role

The Front Office Coordinator plays a key role in delivering an excellent patient experience. This position primarily works in the front office of a busy medical practice, requiring a lively, enthusiastic individual who can provide personalized care while maintaining a mature, calm demeanor.

Responsibilities

• Answer telephones, triage calls, take messages, and provide information.
• Provide support services to patients and medical staff.
• Schedule appointments and admissions as required.
• Prepare patient charts and other office documents; scan and sort documents into the Electronic Health Record.
• Attend staff meetings and maintain files.
• Assist in updating office systems and inventory office supplies.
• Assist in the care and maintenance of office equipment.
• Book, coordinate, and reschedule patient appointments; relay necessary messages to staff and doctors.
• Answer questions regarding patient appointments, prescriptions, and testing.
• Greet and register patients promptly and helpfully; verify and update patient records.
• Assemble patient paperwork and forms for visits; request referrals and authorizations as needed.
• Log payments and balance receipts; ensure copays are balanced and reports are properly produced.
• Oversee reception area, coordinate patient movement, and report irregularities.
• Maintain patient confidentiality and adhere to company “Best Practices.”
• Perform other related work as assigned or required; may require working in multiple locations.

Requirements

• High school diploma or General Educational Development (GED) certificate required.
• Completion of business school or related training, including computer courses preferred.
• One (1) year of progressive responsibility and directly related work experience.
• Experience with, and proficiency in, electronic medical records; use of EPIC software a plus.
• Computer proficiency: Microsoft Office.
• Bilingual in Spanish desired.

Skills

• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures, grammar, spelling, and punctuation.
• Basic arithmetic skills to make calculations, balance and reconcile figures, and make change accurately.
• Skill in operating a computer, fax, and copy machine.
• Ability to read, understand, and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Benefits

• Measles, mumps, varicella, and annual influenza immunizations required as a condition of employment (medical or religious exemptions considered).
• COVID-19 vaccination/booster strongly recommended.

Pay

$22.50 – $31.50 per hour.

Schedule

• 8-hour day shifts.
• 40 scheduled weekly hours.