Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days

MarinHealth is an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, and a new state-of-the-art hospital, MarinHealth comprises MarinHealth Medical Center (a 327-bed hospital in Greenbrae) and 55 primary care and specialty clinics across Marin, Sonoma, and Napa Counties. The organization has earned accolades including Top 250 Hospitals Nationwide by Healthgrades, a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and Best Hospital in San Francisco/Marin by Bay Area Parent.

About the role

The Front Office Coordinator is essential to establishing an excellent patient experience. This position primarily works in the front office, supporting a high-volume, high-quality care environment. The role requires a lively, enthusiastic, and creative individual who can provide personalized care while maintaining a professional and calm demeanor.

Responsibilities

• Answers telephones, triages calls, takes messages, and provides information.
• Provides support services to patients and medical staff.
• Schedules appointments and admissions as required.
• Prepares patient charts and other office documents; scans and sorts documents into the Electronic Health Record.
• Attends staff meetings and assists in updating office systems.
• Maintains files and inventories office supplies.
• Assists in the care and maintenance of office equipment.
• Books, coordinates, and reschedules patient appointments; relays necessary messages to staff and doctors.
• Answers questions regarding patient appointments, prescriptions, and testing.
• Greets and registers patients in a prompt, pleasant, and helpful manner; verifies necessary information and updates patient records.
• Assembles patient paperwork and forms for visits; requests referrals and authorizations as needed.
• Logs payments and balances receipts; ensures copays are balanced and reports are properly produced.
• Oversees reception area, coordinates patient movement, and reports problems or irregularities.
• Maintains patient confidentiality and adheres to “Best Practices” as introduced by the company or Practice Leader.
• Performs other related work as assigned or required; may require working in multiple locations.

Requirements

• High school diploma or General Educational Development (GED) certificate required; completion of business school or related training (including computer courses) preferred.
• One (1) year of progressive responsibility and directly related work experience.
• Experience with, and proficiency in, electronic medical records; use of EPIC software a plus.
• Computer proficiency: Microsoft Office.
• Bilingual in Spanish desired.

Skills

• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures, grammar, spelling, and punctuation.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make change accurately.
• Skill in operating a computer, fax, and copy machine.
• Ability to read, understand, and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Benefits

• Measles, mumps, varicella, and annual influenza immunizations required as a condition of employment (medical or religious exemptions considered consistent with applicable law).
• COVID-19 vaccination/booster strongly recommended.

Pay

$22.50 - $27.00 - $31.50 per hour, based on skills, experience, qualifications, and internal/market equity. Positions covered by collective bargaining agreements are governed by those agreements.

Schedule

• 8-hour day shifts.
• Scheduled weekly hours: 40.