Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days

MarinHealth is an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, and a new state-of-the-art hospital, MarinHealth comprises MarinHealth Medical Center (a 327-bed hospital in Greenbrae) and 55 primary care and specialty clinics across Marin, Sonoma, and Napa Counties. The organization attracts healthcare professionals who value the combination of pioneering academic medicine and personalized, independent care.

About the role

The Front Office Coordinator plays a key role in delivering an excellent patient experience in a high-demand, fast-paced environment. This position requires a dependable, motivated team player with strong interpersonal skills, a professional attitude, and the ability to provide personalized care. Primary responsibilities are front-office based, with potential work across multiple locations.

Responsibilities

• Answer telephones, triage calls, take messages, and provide information.
• Provide support services to patients and medical staff.
• Schedule appointments and admissions as required.
• Prepare patient charts and other office documents; scan and sort documents into the Electronic Health Record.
• Attend staff meetings and maintain files.
• Assist in updating office systems and inventorying office supplies.
• Maintain and care for office equipment.
• Book, coordinate, and reschedule patient appointments; relay messages to staff and doctors.
• Answer questions regarding patient appointments, prescriptions, and testing.
• Greet and register patients promptly and helpfully; verify and update patient records.
• Assemble patient paperwork and forms for visits; request referrals and authorizations as needed.
• Log payments, balance receipts, and ensure copays are balanced and reports are properly produced.
• Oversee the reception area, coordinate patient movement, and report irregularities.
• Maintain patient confidentiality and adhere to company “Best Practices.”
• Perform other related work as assigned or required.

Requirements

• High school diploma or General Educational Development (GED) certificate required.
• Completion of business school or related training, including computer courses, preferred.
• One year of progressive responsibility and directly related work experience.
• Experience with, and proficiency in, electronic medical records; EPIC software experience a plus.
• Computer proficiency in Microsoft Office.
• Bilingual in Spanish desired.

Skills

• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures, grammar, spelling, and punctuation.
• Basic arithmetic skills for calculations, balancing, and reconciling figures.
• Skill in operating computers, fax machines, and copy machines.
• Ability to follow oral and written instructions.
• Clear and concise communication skills.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Benefits

• Measles, mumps, varicella, and annual influenza immunizations required (medical or religious exemptions considered).
• COVID-19 vaccination/booster strongly recommended.

Pay

$22.50 – $31.50 per hour, based on skills, experience, and qualifications.

Schedule

Full-time, 40 hours per week, 8-hour day shifts.