Patient Care Coordinator - Bloomington

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions regarding appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care.
• Utilize scheduling and practice management software to support daily operations.
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience.

Qualifications

• Warm, friendly, and professional with a passion for helping others.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong multitasking and schedule coordination abilities.
• Positive attitude and commitment to outstanding customer service.
• Comfort learning and utilizing new technology and software systems.
• Proficiency with Microsoft Office and general data entry skills.
• Strong problem-solving skills and a proactive approach to supporting patients and teammates.
• Dental insurance knowledge is a plus, but not required.
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred.