Patient Care Coordinator - Back at Work Physical Therapy

About the role

Back @ Work Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Logan, UT.

This is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic. The Patient Care Coordinator multitasks in multiple computer programs each day and learns new things regularly.

Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or telephone from patients and physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Supports clinic growth through excellence in execution of practice management and patient intake processes.
• Collects all money due at the time of service.
• Converts referrals into evaluations.
• Schedules patient visits.
• Creates an inviting clinic atmosphere and makes all welcome calls.
• Monitors and influences arrival rate through creation of a great customer experience.
• Manages schedule efficiently.
• Manages document routing and non-clinical documentation.
• Manages deposits and clinic inventory.
• Monitors caseload, D/C candidates, progress notes, and insurance reporting.
• Attends required training with Territory Field Trainers for Raintree and other business process updates.
• Completes quarterly compliance training.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills with ability to relate well to Business Office and Field leadership.
• Ability to multitask, strong organizational detail, ability to meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as part of a team.

Physical Requirements

• Exposed to indoor environmental conditions including noise and temperature changes.
• Full-time position operating within normal business hours Monday through Friday, with expectation of minimum 40 hours per week.
• May be required to attend special events some evenings and weekends or work additional hours as needed.
• Sedentary work with ability to interchange sitting and standing as needed.
• Constantly communicates with associates; must be able to hear and speak to accurately exchange information.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse, and copy machines.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen and read items on screen.
• Must have ability to comprehend information provided and use judgment to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0–20 lbs.; lifts 0–20 lbs. from floor to waist; carries, pushes, and pulls 0–20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.