Patient Care Coordinator

About Zest HealthZest Health is redefining care for the 40M+ Americans living with chronic dermatologic conditions such as eczema and psoriasis. Through our virtual dermatology clinic, we provide patients with ongoing access to specialized care—not just during office visits, but throughout the course of their disease. Our model combines dermatology expertise, longitudinal monitoring, patient education, medication support, and technology to improve outcomes while making specialty care more accessible and affordable. We are building a new model for value-based specialty care and are looking for thoughtful, mission-driven people to help us scale it. About the RoleZest is hiring a Patient Care Coordinator (PCC) to join our clinical team. PCCs are the connective tissue between patients, providers, pharmacies, and the broader care model. This role goes well beyond appointment scheduling. PCCs help ensure that patients successfully navigate their care plan—from onboarding and follow-up to medication access, lab coordination, adherence outreach, and ongoing engagement between visits. The ideal candidate is highly organized, comfortable working independently in a virtual environment, and able to build trusting relationships with patients. You should enjoy solving operational problems, closing care gaps, and making healthcare easier for patients to navigate. What You’ll DoPatient Engagement & Longitudinal Care CoordinationServe as a consistent point of contact for patients throughout their experience with Zest.Welcome and onboard new patients, helping them understand how to access and use Zest’s virtual care model.Conduct protocol-driven outreach to keep patients engaged between visits and connected to their care plans.Identify patients who have missed expected follow-ups, medication refills, laboratory testing, or other care milestones and coordinate next steps.Support patients in overcoming logistical barriers to care, including scheduling, pharmacy coordination, laboratory testing, and navigating the virtual platform.Reinforce provider-directed care plans and patient education using approved materials and workflows.Recognize concerns requiring clinical evaluation and escalate them promptly to a provider according to Zest protocols.Care Team CollaborationPartner closely with physicians, NPs, PAs, and other members of the clinical team to support a coordinated patient experience.Prepare patients and providers for visits by ensuring relevant history, questionnaires, laboratory results, medication information, and outside records are available.Facilitate communication between patients and providers and ensure outstanding clinical and administrative tasks are routed and resolved.Support panel management by helping the care team identify and close gaps in care across a population of patients.Coordinate communication with outside dermatologists, primary care clinicians, pharmacies, laboratories, and other healthcare partners when needed.Scheduling & Care NavigationSchedule new patient visits, follow-up appointments, and other clinical touchpoints based on Zest protocols.Coordinate external referrals and help ensure referrals are completed and results are returned to the care team.Manage recalls and follow-up workflows so patients receive care at clinically appropriate intervals.Medication Access & Specialty Pharmacy CoordinationSupport patients receiving biologic and other specialty medications throughout the medication access process.Initiate and track prior authorization workflows, including approvals, denials, expirations, and renewals.Coordinate with specialty pharmacies to resolve prescription, shipment, and medication access issues.Assist with enrollment in manufacturer copay assistance or patient assistance programs when appropriate.Coordinate required baseline and ongoing laboratory testing and track completion.Identify medication access, refill, or persistence gaps and escalate them to the appropriate member of the care team.Documentation & Administrative SupportMaintain timely, accurate, and audit-ready documentation of patient communications and care coordination activities.Manage assigned tasks and work queues within the electronic medical record and other clinical systems.Maintain patient confidentiality and follow HIPAA, Zest policies, and applicable healthcare regulations.Virtual Care & Technology SupportHelp patients navigate Zest’s digital tools, virtual visits, questionnaires, and patient portal.Troubleshoot common technology barriers that could prevent patients from accessing care.Identify recurring operational or patient-experience problems and collaborate with the clinical and product teams to improve workflows. What We’re Looking ForCertified Medical Assistant or comparable healthcare experience preferred.Excellent written and verbal communication skills, with the ability to communicate clearly and empathetically with patients.Prior experience in a remote, virtual care delivery system preferred.Experience in dermatology, chronic disease management, or specialty medication workflows is strongly preferred.Experience with prior authorizations, specialty pharmacies, biologic medications, copay assistance, or patient assistance programs is a plus.High attention to detail and a strong sense of ownership for closing loops and following tasks through to completion.Comfort working independently and collaboratively in a fast-moving, remote clinical environment.Working knowledge of medical terminology and healthcare workflows.Ability to recognize when a patient concern requires escalation to a licensed clinician.Bilingual English/Spanish is strongly preferred. What Success Looks LikeA successful PCC makes it easier for patients to stay connected to their care. You anticipate what needs to happen next, follow through until it does, and make sure patients do not fall through the cracks. You build relationships with patients while maintaining clear clinical boundaries. You understand that small operational details—a missed refill, an incomplete lab, an unanswered message, or a patient who quietly disengages—can meaningfully affect chronic disease outcomes. Most importantly, you see care coordination not as an administrative function, but as an essential part of delivering excellent longitudinal care. Zest Health is an equal opportunity employer and encourages candidates from all backgrounds to apply.