Patient Care Coordinator

Overview

Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced full-time Patient Care Coordinator/Treatment Care Coordinator for their Loudoun office.

Responsibilities

• Prior to a patient's first appointment, contacts or meets with the patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc).
• Asks the patient questions regarding medical style to match with the Network physician style (or bedside manner).
• Inquires about the patient's family, medical, and social service needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology-related medical appointments within and outside the practice, resolves insurance billing and coding issues, and contacts agencies.
• Ensures accurate documentation is in the medical chart.
• Performs insurance verification and eligibility assessments, evaluates patient financial requirements, educates patients on insurance benefits and co-payments, and obtains pre-authorization of services.
• Obtains and maintains accurate patient demographics.
• May assist patients with obtaining financial resources.
• Provides educational materials to the patient and family.
• Updates, orders, and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patients or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prostheses, counseling, etc.
• Networks within the community to learn about and maintain an agency and services resource list.
• Researches and responds to routine inquiries in a timely and professional manner.
• Requests assistance from more senior coworkers and supervisor to resolve non-routine issues.

Qualifications

• A high school diploma or equivalent is required.
• Some college education is preferred.
• At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, is required.
• The ability to verbally articulate information and questions with others is necessary to perform responsibilities effectively.
• Must be personable.
• Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word is required.