Patient Care Coordinator

We need to output HTML fragment with sections: About the role? The posting includes description about Optum, mission, etc. We need headings:

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. Let's extract. Content: - Intro paragraph about Optum, mission, culture, etc. Could be "About the role" or maybe "About the role" includes description of role? The posting includes "Primary Responsibilities:" list. So we can have "Responsibilities" heading with

• items. - There's a section "What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success." Then list of benefits. So we can have "Benefits" heading with list. - Pay: "The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment." So we can have "Pay" heading with that sentence. - Schedule: "Hours: 8am - 5pm Monday - FridayLocation : 64 Boyden Rd Holden MAAbility to work onsite for approximately the first 6 weeks of training then Office-Based 3 onsite 2 home". So schedule info: hours and location and hybrid. We can have "Schedule" heading with that info. - Requirements/Qualifications: There's "Required Qualifications:" list: High School Diploma/GED 1+ years of experience providing administrative support in a healthcare, medical office and/or health insurance environment; Experience with MS office products (MS word, Excel, Outlook, Powerpoint). Also "Preferred Qualifications:" list: Experience with an electronic medical records (EMR) system; Proficiency in Microsoft Teams in a remote setting. Also "Soft Skills:" list: Ability to work independently..., etc. We need to decide headings: Could combine "Requirements" and "Qualifications"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have separate sections for Requirements and Qualifications. But we need to avoid filler. We have both required and preferred qualifications; we could put required under "Requirements" and preferred under "Qualifications". Also "Skills" could be the soft skills list. Thus: - About the role: maybe the introductory paragraph describing Optum and the role's impact. We'll put that as

  About the role

  ...

  - Responsibilities: list from "Primary Responsibilities:" down to maybe before "Customer Service:"? Actually after responsibilities there is a list of competencies (Customer Service, Decision Making, etc.) Those could be considered Skills. So responsibilities list ends before "Customer Service:" heading. We'll capture the bullet points under Primary Responsibilities. - Requirements: Required Qualifications bullet list. - Qualifications: Preferred Qualifications bullet list. - Skills: Soft Skills bullet list. - Benefits: list of benefits. - Pay: sentence about hourly pay range. - Schedule: hours, location, hybrid. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, drug-free workplace, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions. Also remove "What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success." That's intro to benefits; we can keep the list but maybe not the sentence? We'll keep benefits list. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from responsibilities, required qualifications, preferred qualifications, soft skills, benefits, pay, schedule, about the role. Let's extract exact text. About the role: The first paragraph: "Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together." We'll keep that as prose. Responsibilities: The list after "Primary Responsibilities:" includes many sentences each ending with period. We'll turn each into
• . Need to ensure we capture all. Let's copy the responsibilities block: "Supports a high volume of calls typically for a defined region/dept with back up support to a sister region/dept adhering to department productivity standards set forth by service line Screens all incoming patient inquires (through phone, or potentially mychart) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the call Adheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as well as supporting the needs of our patients Initiates request for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients following standard work determined by service line and answers any corresponding questions. Understands all documents and processes Documents detail each call in the patients' electronic medical record using both service line documentation tools as well in addition to free text when appropriate to ensure coordination of care Reviews and facilitates the updating of missing /outdated information in the patient record with each call including demographics, primary care physician selection, and insurance Effectively deescalates issues with upset patients and practices. Use advanced listening techniques to understand the issue and give patients options as they are available to help resolve and ensure satisfaction. May refer difficult or highly complex phone calls and issues to a supervisor Participates in resolving operational difficulties and communicate with supervisor regarding department issues/ problems and opportunities for improvement Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies Participates in problem solving activities, focusing on productivity and quality Works with supervisors to ensure continuous improvement of the department Attends required team and/or regional meetings to learn new workflows and stay connected with teams working in a remote environment" Note there is also "Customer Service: Ability to provide a high level of customer service..." That's part of skills/competencies, not responsibilities. So stop before that. Now Required Qualifications: "High School Diploma/GED 1+ years of experience do you have providing administrative support in a healthcare, medical office and/or health insurance environmentExperience with MS office products (MS word, Excel, Outlook, Powerpoint)" The text is a bit garbled: "High School Diploma/GED 1+ years of experience do you have providing administrative support in a healthcare, medical office and/or health insurance environmentExperience with MS office products (MS word, Excel, Outlook, Powerpoint)". Likely meant: High School Diploma/GED; 1+ years of experience providing administrative support in a healthcare, medical office and/or health insurance environment; Experience with MS office products (MS word, Excel, Outlook, Powerpoint). We'll split into list items. Preferred Qualifications: "Experience with an electronic medical records (EMR) systemProficiency in Microsoft Teams in a remote setting". So two items. Soft Skills: list after "Soft Skills:" includes many sentences separated by semicolons? Let's capture: "Ability to work independently and maintain good judgment and accountability Ability to prioritize tasks to meet all deadlinesDemonstrated ability to work well in a remote environmentAbility to work well under pressure in a fast-paced environmentStrong organizational and time management skillsExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others" We need to split into sensible items. Could be each ability separated by period or capital letter. We'll produce list items: - Ability to work independently and maintain good judgment and accountability - Ability to prioritize tasks to meet all deadlines - Demonstrated ability to work well in a remote environment - Ability to work well under pressure in a fast-paced environment - Strong organizational and time management skills - Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others We'll keep as is. Benefits list: after "Some of our offerings include:" then list: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) We'll keep each as
• . Pay: "The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable." We'll put that in

  under Pay heading. Schedule: "Hours: 8am - 5pm Monday - FridayLocation : 64 Boyden Rd Holden MAAbility to work onsite for approximately the first 6 weeks of training then Office-Based 3 onsite 2 home" We need to parse: Hours: 8am - 5pm Monday - Friday Location: 64 Boyden Rd Holden MA Ability to work onsite for approximately the first 6 weeks of training then Office-Based 3 onsite 2 home We'll output as a paragraph. Now ensure we don't include boilerplate: Remove EEO, drug-free workplace, etc. Also remove the mission statement about UnitedHealth Group after pay? Actually after pay there is a paragraph about mission and EEO etc. We'll drop that. Also remove the line "We comply with all minimum wage laws as applicable." That's part of pay; we can keep it as it's substantive about pay compliance. It's okay. Now produce HTML fragment. Structure:

  About the role

  Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

  Responsibilities

  • Supports a high volume of calls typically for a defined region/dept with back up support to a sister region/dept adhering to department productivity standards set forth by service line
  • Screens all incoming patient inquires (through phone, or potentially mychart) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the call
  • Adheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as well as supporting the needs of our patients
  • Initiates request for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients following standard work determined by service line and answers any corresponding questions. Understands all documents and processes
  • Documents detail each call in the patients' electronic medical record using